Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Da'Quille Hillard

Dallas,United States

Summary

Positive and diligent management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Painter Supervisor

American Homes 4 Rent
06.2022 - 02.2024
  • Increased paint quality by implementing proper mixing techniques and ensuring accurate color matching.
  • Maintained clean and organized workspace, promoting safety and efficiency in paint booth.
  • Ensured timely completion of tasks by effectively managing teams of painters, allocating work according to individual skills and abilities.
  • Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Performed thorough inspections of completed work, ensuring consistency in appearance and meeting client expectations.
  • Strengthened relationships with suppliers, negotiating better pricing on materials without compromising quality.
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Executed work orders for painting team as part of larger project schedule.
  • Fostered positive working environment that promoted teamwork and open communication among staff members, leading to increased employee retention rates.
  • Handled multiple projects simultaneously without compromising quality or deadlines.

Foreman Painter

Brand Safway Solutions
08.2020 - 06.2022
  • Supervised team of 8-15 professionals completing painting work for commercial, industrial, institutional and residential customers.
  • Provided supervisor with daily status report on all job tasks and workers' duties.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Interacted with clients to report progress and verify timetable for completed work.
  • Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Project Manager

Cotton's Landscaping And Home Improvements
05.2017 - 06.2022
  • Reviewed blueprints and job specifications to plan completion and estimate project costs.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored expenditures to mitigate risk of overages.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Accomplished multiple tasks within established timeframes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Managed over 10 projects and with crews consisting of 5 workers.

Bar Manager

Outback Steakhouse
04.2018 - 05.2020
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Determined business needs by acquiring client feedback for process improvements.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Trained 20 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol..
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Administrative Manager

RaceTrac Petroleum Inc.
04.2014 - 05.2018
  • Oversaw store inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed 7 employees with continuous coaching and mentoring.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Attracted potential customers by answering Product or Service questions and suggesting information about other products and services.
  • Facilitated and logged store opening, closing and shift changes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Bachelor of Arts - Psychology

Grambling State University
Grambling, LA

Skills

  • Staff Management
  • Property Management
  • Vendor Management
  • Adaptable
  • Customer Service-Focused
  • Property Tours and Inspections
  • Team Leadership
  • Problem Solving
  • Analytical Thinking

Affiliations

D.F.W. Economic Solutions

May 2022-

  • Outreach program working along side United States Department of Agriculture to provide summer meals to local children in the Dallas Forth Worth area.

Timeline

Painter Supervisor

American Homes 4 Rent
06.2022 - 02.2024

Foreman Painter

Brand Safway Solutions
08.2020 - 06.2022

Bar Manager

Outback Steakhouse
04.2018 - 05.2020

Project Manager

Cotton's Landscaping And Home Improvements
05.2017 - 06.2022

Administrative Manager

RaceTrac Petroleum Inc.
04.2014 - 05.2018

Bachelor of Arts - Psychology

Grambling State University

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Da'Quille Hillard