Daquisha Patton
Chattanooga,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Machine Operator
Volkswagen
05.2019 - Current
- Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
- Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
- Optimized resource utilization by monitoring inventory levels and coordinating with supply chain team for timely procurement of materials.
- Collaborated with cross-functional teams, ensuring seamless communication and efficient workflow in the manufacturing process.
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Collaborated with team members to optimize production processes and improve overall performance.
Customer Service Representative
Southeastrans
02.2018 - 05.2019
- Assists callers efficiently and in a polite, courteous and professional manner at all times.
- Conducts appropriate screening and eligibility functions.
- Accurately and effectively uses trip scheduling and dispatch software.
- Effective use of telecommunications.
- Maintains client, company and employee confidentiality.
- Completes all required records and reports.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Shoe Specialist
Belk
08.2016 - 02.2018
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Maintain sales floor to standards.
- Ticket, arrange and display merchandise to promote sales.
- Increased customer satisfaction by providing personalized shoe recommendations based on their needs and preferences.
- Boosted store sales by effectively promoting and upselling shoe accessories, such as insoles and cleaning products.
- Developed strong relationships with customers, building trust and loyalty for repeat business.
- Stayed up-to-date on industry trends and new releases, enabling informed recommendations for discerning clientele.
Interviewer
Wilkins Research
11.2016 - 05.2017
- Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Increased overall accuracy of data collected through meticulous attention to detail during interviews and data entry processes.
- Identified patterns in respondent feedback during interviews, providing valuable insights into areas requiring further investigation or clarification.
Cashier
Food City
06.2015 - 08.2016
- Maintain back stock areas accordingly to department standards.
- Report to shifts when scheduled and arrive on time.
- Maintain a clean and safe environment throughout the grocery department.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Observe and comply with company security, safety and food safety standards.
- Adhere to all company policies, procedures and practices.
Education
No Degree - Business Administration And Management
Chattanooga State Community College
Chattanooga, TN12.2014
Skills
- Infrastructure Planning
- Application Support
- Software Deployment
- Server Management
- Customer Support
- Team Leadership
- Train New Agents
- Problem Solving
- Quality Assurance
- Performance Monitoring
- Time Management
- Business Analysis
- Recruiter
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
awards
Perfect Attendance
Best Customer Service
Deployed Jobs
Affiliations
- Volunteer Activities/Organizations
- Treat Maker
Timeline
Machine Operator
Volkswagen
05.2019 - Current
Customer Service Representative
Southeastrans
02.2018 - 05.2019
Interviewer
Wilkins Research
11.2016 - 05.2017
Shoe Specialist
Belk
08.2016 - 02.2018
Cashier
Food City
06.2015 - 08.2016
No Degree - Business Administration And Management
Chattanooga State Community College