Dar Aye
Louisville,KY
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Server
Asahi Japanese Restaurant
3701 Lexington Rd, Louisville, KY 40207
03.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate of Science - Nursing Assistance
Jefferson Community And Technical College
Louisville, KY07.2021
Skills
- Beverage Preparation
- Food Delivery
- Daily Specials Memorization
- Safe Food Handling
- Supply Restocking
- Table Bussing
- Order Management
- Guest Engagement
- Food Running
- Food Inspection
- Order Delivery Practices
- Table Setting
- Menu Presentation
- Cash Handling
- Service Prioritization
- Food Station Setup
- High-Volume Dining
- Food Safety Understanding
- Order Accuracy
- Menu Memorization
- Ordering Procedures
- Wine Service
- Food Spoilage Prevention
- Bill Computation
- Dining Area Maintenance
- Guest Relations Management
- Table Setting Knowledge
- Guest Seating
- Quality Control
- Food Safety Practices
- Multitasking Abilities
- Allergy Awareness
- Organizational Skills
- Menu Knowledge
- Stress Management
- Positive Attitude
- Team Collaboration
- Computer Literacy
- Attention to Detail
- Professional Appearance
- Problem Solving
- Cleanliness Standards
- Memory Retention
- Time Management
- Conflict Resolution
- Strong Work Ethic
Timeline
Server
Asahi Japanese Restaurant
03.2023 - 11.2023
Associate of Science - Nursing Assistance
Jefferson Community And Technical College