Dar Azimi

• Oversee IT department operations and training.
• Communicate with executive team and CEO to maximize development efficiencies, resolve technology issues, and plan for short-term and long-term IT system upgrade needs.
• Guide organizational technology strategy and roadmaps.
• Manage network and system performance, conducting troubleshooting, security patching and maintenance.
• Devise project plans to account for dynamic targets, staffing changes and operational specifications.
• Implement and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
• Develop and oversee implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
• Partner with internal and external teams to analyze architecture design, scoping, implementation, testing and deployment needs for network and POS infrastructure in 40+ retail locations
• Lead technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.

Major accomplishments include:

• Successful PCI DSS compliance certification (Level 1 Merchant) for 3 consecutive years
• Refresh of network infrastructure at 90+ retail locations
• Successful organization-wide platform migration from G Suite to Office 365
• Deployment of business intelligence software and hardware in all 115 retail locations (increasing usable data points for executive teams)

• Monitored helpdesk and responded to incoming tickets to address support needs.
• Managed service follow-up communications, confirming satisfactory resolution of internal service requests via email and phone.
• Exceeded performance metrics for factors such as call volume thresholds and call time guidelines
• Closed 50% of tickets open longer than 1 month in first 2 weeks in role.
• Wrote policy, procedure and manuals governing internal IT use.
• Configured hardware, devices and software to set up work stations for employees.
• Monitored systems in operation and input commands to troubleshoot areas.
• Patched software and installed new versions to eliminate security problems and protect data.
• Helped streamline repair processes and update procedures for support action consistency.