Dar Mccoy
Pittsburgh,PA
Summary
Dynamic professional with a goal-oriented mindset and proven customer support skills, recognized for enhancing customer satisfaction at UPMC. Adept at data entry and fostering strong customer relations, I excel in fast-paced environments, consistently delivering exceptional service and resolving complaints to maintain high satisfaction levels.
Overview
16
16
years of professional experience
Work History
Inside Sells Rep
UPMC
10.2025 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
Front of House
Sever
02.2020 - 11.2021
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Coordinated with front of house staff to ensure timely delivery of desserts, enhancing overall customer experience.
Walmart
Cashiers
01.2015 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handled cash, credit, and digital payments with accuracy and integrity.
- Resolved customer complaints promptly to maintain satisfaction levels.
Housekeeper
Angelus Convalescent Center Inc
03.2013 - 10.2016
- Supervised daily cleaning operations to ensure high standards of hygiene and safety.
- Trained new staff on proper cleaning techniques and facility protocols.
- Developed efficient scheduling for routine cleaning tasks, optimizing workflow and resource allocation.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Personal Care Assistant
Gallagher Bassett Services Inc.
05.2010 - 12.2012
- Assisted clients with daily living activities to enhance their quality of life.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client health status, reporting changes promptly to relevant parties.
- Trained and mentored new staff on best practices for patient care.
- Maintained accurate documentation of care provided and client progress regularly.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Peabody
151 N Highland Ave05-2008
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Inside Sells Rep
UPMC
10.2025 - Current
Front of House
Sever
02.2020 - 11.2021
Walmart
Cashiers
01.2015 - 12.2016
Housekeeper
Angelus Convalescent Center Inc
03.2013 - 10.2016
Personal Care Assistant
Gallagher Bassett Services Inc.
05.2010 - 12.2012
High School Diploma -
Peabody