Dara Butler
IT
Hermitage,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Support Lead Analyst
Cigna Health Spring
03.2019 - Current
- IM Operations Monitoring, Job and system health active monitoring in all environments (QA, UAT, ITE, Prod)
- Level 1 and 2 support for failed processes and able to triage and if needed contact the appropriate IM personnel to fix the issue
- System support for non-production systems
- Support assisting in deployments and project specific analysis to ensure code performance
- Low level DBA tasks on non-production systems
- Assist with managing the Active batch environment and deployments
- Ad-hoc query performance tuning
- Find and assist business users who have poorly performing queries and suggest ways to improve them
- Data gathering for trend analysis of the systems to aid in long term performance and infrastructure needs specific to IM
- Review Runbooks and assist in maintaining and creating IM process flow documents
- Perform any other documentation requirements that arise
- Provide support to the IT Operations team from a technical lead role
- Guidance with SQL coding and systems process support will be a primary responsibility in this role.
Technical Support Senior Associate
Cigna Health spring
10.2015 - 03.2019
- Responsible for day-to-day operations of Cigna batch scheduling and enterprise monitoring
- Performed all roles of a Computer Operator
- Maintain and support systems for Data Warehouse and business intelligence (BI) initiatives, including software, networks
- Monitor mainframe queues, respond to adhoc emails request
- Monitor emails for failures and create tickets for escalation purposes
- Transfer files using Ipswitch, trigger jobs using Activebatch, Moveit, and Task Scheduler
- Daily processes, check runs, and monthly billing
- SQL, ability to analyze data and create reports, and queries, .bat runs
- Train new hire employees
- Create and update, read, and follow written Standard Operating Procedures (SOP) to ensure all business needs are met
- Helpdesk and SDE tickets document activities/results
- Turnover
Technical Support Specialist |IT Operations
Cigna Healthspring
03.2013 - 10.2015
- Monitoring jobs and systems health in various environments
- Triaged failed processes and alerted owners and developers of process failure with information
- Gather data for trend analysis on performance rates
- Worked with various groups including DBAs to triage failed jobs
- Assisted with low level DBA and Activebatch environment and deployment tasks
- Various processes.
Computer Operator
Thomas Nelson Inc.
11.1997 - 04.2014
- Duties include assisting users by working with programmers, system analysts, network support and developers
- Operator and monitor mainframe (AS/400 iSeries)
- Performed daily, weekly and monthly backups, IPL system, research, and identifying any problems with hardware or software
- Notifying correct personnel resolving helpdesk tickets maintain documentations using excel PowerPoint TSO/CICS monitoring GP integrations logs item transactions citrix program neighbor rebooting pyramid servers mainview console monitoring movaris corporaton assignment tickets sql server monitoring and queries, JES, DB2, Printing and distributing reports answering multi-line phone Ordered paper forms and other supplies as needed.
Education
Computer Science -
Nashville State College
Nashville, TNAWS Cloud Practitioner Certification - undefined
Skills
Incident Management
undefinedCommunication Skills
Detail-oriented IT professional with over 10 years’ experience in IT Operations Monitoring Active batch DBA tasks query performance tuning trend analysis SQL coding batch scheduling enterprise monitoring Data Warehouse BI initiatives mainframe queues Ipswitch Activebatch Moveit Task Scheduler Monitoring jobs systems health triage failed processes mainframe (AS/400 iSeries) backups IPL system TSO/CICS monitoring GP integrations logs citrix program neighbor pyramid servers mainview console monitoring movaris corporaton assignment tickets sql server, Service Now Ipswitch FTP, Microsoft Office
Certification
• AWS Cloud Practitioner Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Lead Analyst
Cigna Health Spring
03.2019 - Current
Technical Support Senior Associate
Cigna Health spring
10.2015 - 03.2019
Technical Support Specialist |IT Operations
Cigna Healthspring
03.2013 - 10.2015
Computer Operator
Thomas Nelson Inc.
11.1997 - 04.2014
Computer Science -
Nashville State College
AWS Cloud Practitioner Certification - undefined
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