Dara Coler

Handled customer service, phone inquiries, and sales of furniture and merchandise.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Main focus was to make sure clients had the appropriate credentials to become a member, managing the front of the warehouse/front desk, answered all phone calls and printed member ID cards.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Followed through with client requests to resolve problems.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Took ownership of customer issues and followed problems through to resolution.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Managed front office, assisted with medical procedures such as biopsies, etc. Scheduled surgeries, scanned and filed documents, answered phones. Any and all clerical duties.

(I was hired through a temp agency and within 3 months of employment, this company bought me out of my contract to hire me permanently)

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Built company up from one city to four locations. Scheduled all countertop installations for local Lowes and Home Depots. Constructed install crew schedules. Handled all customer complaints, all clerical duties an was a keyholder and did payroll.

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews
• and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

All customer service duties, including answering phones and problem solving. Occasionally went on deliveries. Helped with floral arrangements and designs both on a daily basis and during busy holiday seasons.

• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Developed innovative design concepts for improved brand recognition and customer engagement.
• Applied skill in color theory and composition to bring client visions to fruition.
• Identified design requirements for each project.
• Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

Wallpaper sales, customer service duties and design assistance.

• Provided exceptional service to clients, fostering strong relationships and repeat business.
• Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Confirmed excellent customer service by quickly resolving customer concerns.
• Monitored and maintained organized work space, confirming efficient operations.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

All front office duties, material inventory, took payments and did company payroll.

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.