Dara Crandall
Wynnewood
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
20
20
years of professional experience
Work History
911 Dispatch Supervisor
Garvin County E911
07.2017 - Current
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
Employment Specialist
Express Employment Professionals
01.2017 - 07.2017
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Collaborated with employers to develop accurate, current job postings and descriptions.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
911 Emergency Dispatcher
Garvin County E911
09.2014 - 01.2017
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Customer Service Representative
Midland Mortgage Corp.
04.2011 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Alarm Monitor
USMonitoring
10.2010 - 02.2011
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Used software to document information and maintain forms, logs and records for emergency calls.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
Customer Service Clerk
EZ Mart Stores
02.2009 - 08.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
Detention Deputy
Garvin County Sheriff's Office
01.2007 - 10.2008
- Regularly conducted security and sanitation checks.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Responded promptly to emergency situations and provided medical aid.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed visitors and attorneys arriving to see prisoners.
- Processed inmates by taking photographs and fingerprints.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
911 Dispatcher
Purcell Police Department
09.2006 - 12.2006
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information and support.
Customer Service Clerk
The Ice Chest
11.2005 - 09.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
911 Emergency Dispatcher
Lone Grove Police Department
01.2004 - 09.2005
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Education
BBA - Business Administration
Mid-America Christian University
Oklahoma City, OK05.2017
High School Diploma -
Paoli High School
Paoli, OK05.2001
Skills
- Secure Sensitive Information
- Standard Operating Procedure Development
- Traffic Law Enforcement
- Employee Performance
- National Crime Information Center (NCIC)
- Oklahoma Law Enforcement Telecommunication (OLETS)
- Document Calls via ODIS
- Daily Reports
- Complete Official Forms
- Dispatch First Responders
- Emergency Communications
- Police Department Procedures
- Information Archiving and Retrieval
Timeline
911 Dispatch Supervisor
Garvin County E911
07.2017 - Current
Employment Specialist
Express Employment Professionals
01.2017 - 07.2017
911 Emergency Dispatcher
Garvin County E911
09.2014 - 01.2017
Customer Service Representative
Midland Mortgage Corp.
04.2011 - 05.2012
Alarm Monitor
USMonitoring
10.2010 - 02.2011
Customer Service Clerk
EZ Mart Stores
02.2009 - 08.2009
Detention Deputy
Garvin County Sheriff's Office
01.2007 - 10.2008
911 Dispatcher
Purcell Police Department
09.2006 - 12.2006
Customer Service Clerk
The Ice Chest
11.2005 - 09.2006
911 Emergency Dispatcher
Lone Grove Police Department
01.2004 - 09.2005
BBA - Business Administration
Mid-America Christian University
High School Diploma -
Paoli High School