Dara Declet Diaz

The primary objective of the Receptionist is greeting customers and answer a multi-line switchboard quickly (ideally within 3 ring cycles) and direct calls to their destination without delay, answering questions, announcing calls or providing directions and performing a variety of administrative and clerical tasks are secondary objectives. The key to the role is in always providing the primary objective whilst delivering the secondary objectives as needed, but always in such a way that positively affects the customer's perception or call/visit experience.

• Food prep, customer service, guest interactions, cooking, and cleaning
• Delivering exceptional hospitality to our guests
• Balancing high volume with high quality
• Participating in ongoing training and development

• Greet visitors and direct them to the appropriate person or department
• Answer and direct incoming calls in a professional manner
• Maintain a neat and organized reception area
• Provide administrative support to staff members as needed
• Keep track of incoming and outgoing mail
• Maintain an accurate filing system
• Update customer information in the database
• Request supporting documents from all facilities in which a service was provided
• Establish claims with insurance parties involved, i.e., Liability insurance and PIP insurance