Dara Delcastillo
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliability is paramount to me, and you can trust that I will consistently show up on time, well-dressed, and ready to contribute to the team's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist/Social Media Manager
Bler Salon
Miami Beach, FL
01.2023 - 10.2023
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed the daily operations of all assigned social media accounts.
- Maintained accurate records of all bookings made, including contact information, dates, costs and other relevant details.
- Provided customer service by answering inquiries related to bookings and providing information about available options.
- Processed payments for bookings using a variety of payment methods.
Receptionist
Gloria Beauty & Spa
Miami, FL
02.2022 - 12.2022
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
Receptionst
Shai Hair Salon
Miami, FL
02.2018 - 08.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Sales Associate
Hollister
Aventura, FL
08.2016 - 10.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Digital Communications And Media
Florida International University
Miami, FL05-2024
High School Diploma -
Scheck Hillel Community School
Miami, FL05-2019
Skills
- Customer Service
- Schedule Management
- Payment Processing
- Guest Engagement
- Price Memorization
- Phone Etiquette
- Effective Multitasking
- Detail Oriented
- Positive and Professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Electronic Music Producer
- Resident DJ at Space Miami
- Figure Skater
Certification
- Certificate in Music Buissness from Florida International University
Timeline
Receptionist/Social Media Manager
Bler Salon
01.2023 - 10.2023
Receptionist
Gloria Beauty & Spa
02.2022 - 12.2022
Receptionst
Shai Hair Salon
02.2018 - 08.2019
Sales Associate
Hollister
08.2016 - 10.2018
Bachelor of Arts - Digital Communications And Media
Florida International University
High School Diploma -
Scheck Hillel Community School