Dara French
Lindale,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
16
16
years of professional experience
Work History
Operations Manager
Novalite USA
Tyler, TX
10.2023 - Current
- Monitor, and evaluate the performance of sales, and monitor progress.
- Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Structured HR consulting services to support clients during organizational developments and changes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Planned delivery routing, team workflows, and promotional initiatives.
- Formed and sustained strategic relationships with clients.
Sales Representative - Office Administration
LCC Trucking
Kilgore, TX
09.2015 - 01.2023
- Sales
- Developed key customer relationships to increase sales.
- Problem-Solving
- Developed and maintained relationships with key clients to ensure repeat business.
- Performed regular follow-ups with prospects to close deals promptly.
- Explained company personnel policies, benefits, and procedures to employees, or job applicants.
- Processed financial documents, contracts, expense reports, and invoices.
- Bookkeeping
- Accounts Receivable / Payable
Sales Representative
Stone Trucking
Kiefer, OK
10.2013 - 09.2015
- Generated leads and developed personal relationships to acquire new customers and terminals.
- Optimized marketing strategies to increase sales opportunities.
- Built and maintained strong customer relationships.
- Implemented a new customer experience engagement model, increasing customer satisfaction within one year.
- Boosted customer sales by 6% in under one year.
- Demonstrated strong sales skills, and the ability to meet sales targets.
- Generated new sales leads through cold calling and networking activities.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Determined accurate customer service prices, consistently searching for deals and the best prices.
- Conducted regular follow-up calls with customers after resolving their issues.
Ancillary Care Manager
Easter Oklahoma Orthopedic Center
Tulsa, OK
09.2008 - 09.2015
- Collaborated with staff to improve overall patient care and response times.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Compiled and maintained medical charts and reports in complex digital databases.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Collaborated with multidisciplinary teams to provide comprehensive, patient-centered care.
- Received and routed care team messages and documents to appropriate staff.
- Demonstrated compassion and empathy towards all clients while maintaining professionalism at all times.
Education
Medical / Business -
TCC
Tulsa, OK05.2008
Skills
- Customer service
- Time management
- Active listening
- Communication
- Prospecting
- Payroll customer service
- Problem-solving
- Adaptability
- Team management
- Leadership training
- Recruitment and onboarding
- Computer literacy
- Client relationships
- Management
- Superb customer service
Timeline
Operations Manager
Novalite USA
10.2023 - Current
Sales Representative - Office Administration
LCC Trucking
09.2015 - 01.2023
Sales Representative
Stone Trucking
10.2013 - 09.2015
Ancillary Care Manager
Easter Oklahoma Orthopedic Center
09.2008 - 09.2015
Medical / Business -
TCC
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