Dara Gamble
Spartanburg,SC
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
RPM Living
Spartanburg, SC
02.2024 - Current
- Conducted tours of available apartments, highlighting features and amenities.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Responded to tenant requests for maintenance services in a timely manner.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
Assistant Property Manager
Highmark Residential
01.2023 - 01.2024
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Collected first month's rent along with security deposit prior to move-in date.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled resident complaints and expedited maintenance requests.
- Kept records of correspondence with residents and tenants.
- Oversaw daily operations, maintenance and administration of various properties.
Property Consultant
Anyone Home Inc
Greenville, SC
05.2019 - 04.2022
- Answer inbound calls, emails and chats
- Providing prospective renters help in finding a new apartment home
- Entering service requests for residents with maintenance issues
- Receive weekly feedback and coaching from your supervisor.
Leasing Agent/Assistant Property Manager
Apartment Services Inc
Baltimore, MD
01.2016 - 04.2019
- Greets visitors, prospective residents, and current residents in a professional manner
- Answers incoming telephone calls from prospective residents and current residents
- Prepares flyers, resident letters, and court notices for the manager to review, when necessary
- Processes service requests into the property management system and ensures prompt response to all inquiries
- Complies with company policies, procedures, safety protocols, Fair Housing and other applicable laws and regulations
- Assists the Leasing Manager with resident retention efforts
- Manages, reviews, and responds to the Queue and emails throughout the day
- Ensures available and model apartments are fresh and tidy
- Completes lease applications for all applicants in the property management system
- Communicates emergency maintenance requests to the service staff
- Reviews and tracks all Renters Insurance Policies received from residents
- Generates and reviews residential lease agreements for accuracy
- Prepares move-in materials for new residents
- Adheres to the key control policy
- Logs all information into the property management system on a daily basis, including phone calls, visitors, applications, work orders, and any other relevant information
- Communicates work orders for the service staff after inspecting vacant units prior to move in
- Assist with record keeping, filing, and paperwork as required
- Investigates and helps resolve tenant complaints
- Performs other related duties as assigned.
Leasing Consultant
Columbus Property Management
Washington DC
01.2013 - 12.2015
- Coordinated move-ins and move-outs and communicated with tenants to achieve maximum service satisfaction
- Wrote and submitted work order requests to the maintenance department; followed up on the maintenance process with residents
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Property Manager In Charge
Fortune Academy Of Real Estate
Spartanburg, SC05-2024
Booker T. Washington High School
05.2012
Skills
- Vacant unit monitoring
- Relationship building and rapport
- Issue escalation
- Training and mentoring
- Fair housing mandates
- Sales and marketing
- Knowledge of leasing and market conditions
- New construction
- Multi-family property management
- Reliable and trustworthy
- Time management
- Organizational skills
- Team building
- MS Office
- Housing regulations
- Security deposit refunds
- Policy enforcement
- Yardi
- Resman
- Bluemoon
- Customer Service
- Rentcafe
- Onesite
- Debt Collections
- Delinquency report
- Telephone and email etiquette
- Property Inspections
- Property Management
- Marketing and Advertising
- Rent collection
- Appointment Scheduling
- Leasing and sales
- Fair housing laws knowledge
- Section 8
Zip
29307
State
SC
Timeline
Leasing Consultant
RPM Living
02.2024 - Current
Assistant Property Manager
Highmark Residential
01.2023 - 01.2024
Property Consultant
Anyone Home Inc
05.2019 - 04.2022
Leasing Agent/Assistant Property Manager
Apartment Services Inc
01.2016 - 04.2019
Leasing Consultant
Columbus Property Management
01.2013 - 12.2015
Property Manager In Charge
Fortune Academy Of Real Estate
Booker T. Washington High School