Dara Howard

• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Contacting and managing relationships with other companies we order our supplies from
• Maintained confidentiality of patient data and condition to safeguard health information.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Acted as main point of contact for patients, doctors, and other staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked with patients to schedule tests and procedures.

• Established new client relationships
• Developed adequate computer skills to navigate the medical EHR system
• Assisted in payment plans and other payment inquires regarding services.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Answered patient phone calls promptly and appropriately handled needs.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

While at this job I worked front desk and in childcare. My following duties were:

• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process class reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Provided a safe space for customer's children to be watched while the parents enjoy the facility.
• Developed age-appropriate activities and crafts to engage children.
• Performed daily check-ins with children to ensure health and safety, and worked closely with parents to achieve optimal outcomes.

• Accurately operated cash register to process customer payments.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Studied the products the store sells in order to better help the customers with what they need.
• Adequately answered incoming phone orders.