Dara Kelley
Newalla,OK
Summary
Experienced in supervising daily operations with a focus on compliance and operational efficiency, ensuring a clean and safe work environment. Developed training programs for new team members, enhancing their customer service skills and contributing to improved service delivery. Managed inventory levels effectively, facilitating seamless service during peak hours while maintaining accurate cash handling practices. Demonstrated strong organizational skills through the management of sensitive records and documentation, ensuring compliance with state regulations and accuracy in record-keeping.
Overview
22
22
years of professional experience
1993
1993
years of post-secondary education
Work History
Vehicle control supervisor
Hertz Car Rental
Oklahoma City, Oklahoma
11.2015 - Current
- Did monthly performance and conduct reviews
- Maintained monthly production spreadsheet
- Trained new employees on proper procedures on contacting customers and filing paperwork.
- Created packets to send to repossession vendors to secure vehicles and worked with law enforcement to report vehicles stolen
- Oversee and resolve overdue rental agreements by reviewing account details and initiating appropriate actions.
- Document vehicle statuses, customer communications, and resolutions accurately within company systems.
- Coordinate with internal teams and external vendors to facilitate resolution processes.
- Escalate unresolved cases for further review, ensuring all necessary documentation is prepared.
- Conduct thorough follow-ups with customers to clarify contract details and resolve outstanding issues.
- Maintain compliance with company policies and procedures while managing accounts.
- Participate in special projects and perform additional duties as assigned.
- Analyze accounts critically to identify trends or potential risks.
Emergency Medical Technician
Paul’s valley
Oklahoma City, Oklahoma
04.2004 - 08.2014
- Responded swiftly to emergency calls, providing critical care and ensuring patient safety during transport.
- Collaborated with healthcare professionals to assess patient needs and communicate vital information effectively.
- Maintained accurate records of patient conditions and treatments, contributing to comprehensive care documentation.
- Administered first aid and life-saving interventions, improving patient outcomes and supporting critical care protocols.
- Conducted equipment checks and maintenance, ensuring readiness and reliability of emergency response tools.
- Engaged with patients and families, providing support and information to alleviate concerns during transport.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Demonstrated dedication to providing quality care through continued training and education.
- Documented patient assessment findings in accordance with established protocols.
- Evaluated patients' medical status and monitored vital signs during transit.
Education
Associate of Applied Science - Emergency Medicine
Redlands Community College
El Reno, OK 08.2003 - 05.2005
Norman High
Norman, OKSkills
- Customer service
- Conflict resolution
- Cash handling
- Inventory management
- Record management
- Team leadership
- Data entry
- Client communication
- Operational efficiency
- Emergency response
- Audit preparation
- Documentation accuracy
- Time management
- Production management
Timeline
Vehicle control supervisor
Hertz Car Rental
11.2015 - Current
Emergency Medical Technician
Paul’s valley
04.2004 - 08.2014
Associate of Applied Science - Emergency Medicine
Redlands Community College
08.2003 - 05.2005
Norman High