Dara Luster
Sapulpa,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Manager
SURGICAL ADVANTAGE
09.2022 - Current
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Pulled, verified, and packaged items for shipment.
- Determined most cost-effective procedures and routes for shipments.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Delivery Driver
FedEx Ground
03.2022 - 09.2022
- Make sure truck was prepared for driving, rearranging the boxes to fit my route.
- DOT Certified for driving a commercial vehicle.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Server
Albert Gs BBQ
11.2020 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Buffalo Wild Wings
01.2018 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Stocker
Walmart
06.2015 - 09.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Courtesy Technician
Jiffy Lube
04.2014 - 05.2015
- Assisted with maintaining clean and organized store appearance.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Supported team members and management by going above and beyond to meet goals.
- Answered customer inquiries and provided product guidance.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems.
Education
GED -
Tulsa Community College
Skills
- Billing Systems
- Material Shelving
- Shipment Reconciliation
- Resource Management
- Verbal and Written Communication
- Conflict Resolution
- Customer Relationship Management
- Store Maintenance
- Customer Service
- Vendor Relationships
- Computerized Inventory Systems
- Client Information Databases
- Data Review and Verification
- Email Communication
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Oklahoma ABLE Commission License August 2017 to August 2019
Timeline
Shipping and Receiving Manager
SURGICAL ADVANTAGE
09.2022 - Current
Delivery Driver
FedEx Ground
03.2022 - 09.2022
Server
Albert Gs BBQ
11.2020 - 03.2022
Server
Buffalo Wild Wings
01.2018 - 02.2019
Stocker
Walmart
06.2015 - 09.2018
Courtesy Technician
Jiffy Lube
04.2014 - 05.2015
GED -
Tulsa Community College
Similar Profiles
Shelby ElliottShelby Elliott
Payroll Director at Advantage Surgical and Wound CarePayroll Director at Advantage Surgical and Wound Care
Ivory SolomonIvory Solomon
Referral Specialist (Remote) at Advantage Surgical & Wound CareReferral Specialist (Remote) at Advantage Surgical & Wound Care
Laura HuertaLaura Huerta
Advantage Surgical & Wound Care at Advantage Surgical & Wound CareAdvantage Surgical & Wound Care at Advantage Surgical & Wound Care
Sarah MooneySarah Mooney
PT Clerk at QuikTripPT Clerk at QuikTrip
Audry BaldwinAudry Baldwin
Registered Nurse, Recovery at Express Healthcare ProfessionalsRegistered Nurse, Recovery at Express Healthcare Professionals