Summary
Overview
Work History
Education
Skills
Timeline
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Dara McIntosh

Cortland,OH

Summary

At Patriot At Home, I excelled as an Account Manager, leveraging my relationship-building expertise and account oversight acumen to enhance client satisfaction and retention. My proactive approach in identifying specific needs of each facility that I managed to ensure my ability to maintain strong relationships and resolving issues, secured a loyal client base, showcasing my ability to merge clinical skills with interpersonal finesse.

Overview

13
13
years of professional experience

Work History

Account Manager

Patriot At Home
02.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

PTA

Patriot At Home
02.2012 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Associates Of Applied Science - PTA

Kent State University, East Liverpool Campus
East Liverpool, OH

Skills

  • Relationship building and management
  • Account oversight
  • Networking skills
  • Account development

Timeline

Account Manager

Patriot At Home
02.2019 - Current

PTA

Patriot At Home
02.2012 - 01.2019

Associates Of Applied Science - PTA

Kent State University, East Liverpool Campus

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Dara McIntosh