Dara Pry
Golconda,IL
Summary
Dynamic professional with a proven track record in enhancing customer experience and streamlining project management at companies like PayPal. Excelled in complaint resolution and CRM software, boosting service standards and refining bid processes for a 45% increase in efficiency. Demonstrates exceptional problem-solving abilities and administrative support skills, driving operational success and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
PayPal
01.2022 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals resulting in top 95% metric goals
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
General Manager
East Fork Stables
08.2020 - 08.2022
- Manager of large, popular, equestrian campground on 20,000 private acres
- Sourced and coordinated entertainment events
- Increased overall business in first quarter. Events planned for 2023 increased 50% of previous year events
- Implemented refined booking tool and record retention system
- Participated in equestrian trail maintenance and rider rescue operations.
- Oversaw core staff of six with event staff of fifteen
- Provided accounts receivable and payable reports to outside accounting firm.
- Responsible for event, kitchen, campground and equestrian inventory
Customer Service Representative
Lincare
05.2021 - 08.2022
- Provided excellent service to chronic medical patients
- Trained in CPAP sales.
- Outstanding team member ranking in the top 75% tier metrics
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Owner
Fox Haven Farm
12.2012 - 08.2022
- Sourced training equines and riders
- Managed owner relationships
- Created individual training plans for customer
- Sourced owner equipment
- Responsible for all financial
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Project Administrative Assistant
Pressline Services
01.2015 - 04.2016
- Sourced parts for customers
- Tracked project costs to budget
- Directed team members to cover project needs
- Coordinated national travel arrangements
- Approved expense reports
- Assisted in development of project objectives and scope
- Analyzed data to identify areas for project improvement
- Tracked requirement changes throughout various phases project lifecycle
- Coordinated with internal and external teams to ensure tasks timely completion
- Interfaced with suppliers and vendors to coordinate services required by project team
- Prepared presentations related to ongoing projects for senior management review
Project Administrator
Emerson Process Management
10.2014 - 10.2015
- Interfaced with customer to clarify quote requests
- Processed commercial and technical data for estimating spreadsheets
- Requested and negotiated vendor material pricing quotes
- Organized bid review meetings with executive staff
- Assembled proposal template with accurate commercial/technical data
- Assembled proposal support documents
- Created material database to refine bid process resulting in 45% increase in material processing
- Assisted in development of project objectives and scope
- Analyzed data to identify areas for improvement within project
- Managed resources such as personnel, materials, equipment, and funding necessary for successful completion of projects
- Coordinated with internal and external teams to ensure that all tasks were completed on time
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects
Administrative Assistant
Aardgh Group
03.2014 - 03.2015
- Created quality data reports and monthly presentations for Anheuser-Busch
- Processed raw material and daily shipment billing
- Resolved customer complaints
- Audited inventory counts
- Created process controls database increasing productivity by 8%
- Assisted HR Department with client database
- Responsible for planning of special events by arranging catering services, securing venues and ordering promotional materials
- Managed office supplies inventory
- Compiled reports for management team
- Processed invoices for payment using SAP
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
Corporate Expense Coordinator
Perficient
06.2012 - 11.2014
- Trained, developed and evaluated accounts payable clerks
- Generated expense reports and reconciled American Express corporate Payment-Card charges
- Composed and revised accounts payable policy documentation and timelines
- Headed enforcement and education of users on P-Card policy changes to ensure compliance
- Published and maintained expense policy documentation and timelines annually
- Supervised policy enforcement
- Transformed American Express travel program resulting in increased corporate discounts
- Administered online booking too
- Created training materials for new hires on company's procedures and policies
- Implemented process improvements to increase efficiency and reduce costs
- Researched and analyzed customer feedback to identify areas of improvement
- Set specific goals for projects to measure progress and evaluate end results
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
Business Administrator
Charter Media
12.2006 - 03.2012
- Responsible for preparation, research and processing of accounts payable functions
- Analyze all outstanding accruals to proper recording
- Compiled, developed, and generated sales activity reports
- Completed estimate and actual close folders
- Developed and managed billing operational procedures
Compiled, and prepared quarterly forecasts & year-end expected results - Coordinated and tracked regional operating budget submissions and financial reports
- Assisted in preparation of budgets for upcoming fiscal years based on prior year performance metrics
- Prepared monthly financial statements for review by senior management
- Created presentations using Microsoft Office applications
- Conducted regular audits of financial records to ensure accuracy and completeness
- Generated weekly sales reports summarizing revenue performance against targets set by organization
- Analyzed data from various sources to identify trends or patterns that could be used to improve operational efficiency
Education
Associate of Applied Science - Business Administration
Southwestern Illinois College
Belleville, ILSkills
- CRM system proficiency
- Administrative Support
- Medical terminology knowledge
- Project management abilities
- Microsoft Office Suite
- Report creation
- Document Control
Timeline
Customer Service Representative
PayPal
01.2022 - Current
Customer Service Representative
Lincare
05.2021 - 08.2022
General Manager
East Fork Stables
08.2020 - 08.2022
Project Administrative Assistant
Pressline Services
01.2015 - 04.2016
Project Administrator
Emerson Process Management
10.2014 - 10.2015
Administrative Assistant
Aardgh Group
03.2014 - 03.2015
Owner
Fox Haven Farm
12.2012 - 08.2022
Corporate Expense Coordinator
Perficient
06.2012 - 11.2014
Business Administrator
Charter Media
12.2006 - 03.2012
Associate of Applied Science - Business Administration
Southwestern Illinois College
Similar Profiles
Venkatesh MaligireddyVenkatesh Maligireddy
Member of Technical Staff 2 at PayPalMember of Technical Staff 2 at PayPal
Swapna PeduguSwapna Pedugu
Cyber risk Analyst at PayPalCyber risk Analyst at PayPal
Chasmine MaddoxChasmine Maddox
Customer Resolution Specialist at PayPalCustomer Resolution Specialist at PayPal
Kok Wee TanKok Wee Tan
Software Engineer at PayPalSoftware Engineer at PayPal
John JonesJohn Jones
Lead Deckhand at Wepfer Marine, Inc.Lead Deckhand at Wepfer Marine, Inc.