Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dara Rodrigues

6 Magnolia St Dorchester,MA

Summary

Dynamic customer service professional with a proven track record at TJ Max, excelling in customer satisfaction and complaint resolution. Bilingual and skilled in active listening, I foster positive shopping experiences and consistently exceed service goals, enhancing customer loyalty through empathy and effective communication. Reliable and composed under pressure, I thrive in fast-paced environments.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

TJ Max
09.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

High School Diploma -

Dearborn Steam Academy
36 Winthrop St Roxbury Ma
06-2024

Skills

  • Customer service

  • Customer satisfaction

  • Reliability and punctuality

  • Patience and composure

  • Can speak more than 2 language

  • Time management

  • Active listening

  • Teamwork

  • Leadership

  • Communication

Accomplishments

  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • First Aid Certification - American Red Cross or St John Ambulance.
  • Certified Customer Service Professional (CCSP) - National Customer Service Association.
  • First Aid Certification
  • Certified Sales Associate (CSA) - Retail Education Association.

Languages

English
Spanish
Cape Verdean Creole
Portuguese

Timeline

Customer Service Cashier

TJ Max
09.2023 - Current

High School Diploma -

Dearborn Steam Academy

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Dara Rodrigues