Dara Ross
Tucker,GA
Summary
Dynamic professional with experience as an Assistant Project Manager at First American Associates, skilled in project monitoring and relationship building. Successfully prepared impactful presentations for senior management and maintained vendor relationships, ensuring timely project delivery. Proven ability to resolve conflicts with empathy, enhancing customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Project Manager
First American Assiciates
10.2021 - Current
- Participated in the execution of various projects while assisting project manager.
- Oversaw preparation and maintenance of contracts, change orders, and progress reports.
- Prepared presentations and reports summarizing key findings and recommendations for senior management review
- Maintained effective relationships with vendors and suppliers to ensure timely delivery of materials or services required for the projects
Collections Specialist/Accounts Receivable
Revenue Cycle Associates
02.2018 - 10.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Customer Service Representative
Dekalb County Watershed Department
02.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate -
Georgia Perimeter College
Clarkston, GASkills
- Project monitoring
- Project planning
- Project scheduling
- Purchasing and procurement
- Meeting coordination
- Project reporting
- Schedule management
- Budget development
- Project development
- Project management
- Organizational skills
- Problem-solving
- Relationship building
- Phone and email etiquette
- Active listening
- Creative thinking
Timeline
Assistant Project Manager
First American Assiciates
10.2021 - Current
Collections Specialist/Accounts Receivable
Revenue Cycle Associates
02.2018 - 10.2021
Customer Service Representative
Dekalb County Watershed Department
02.2015 - 03.2018
Associate -
Georgia Perimeter College