Dara Townsley
Brooklyn
Summary
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Overview
9
9
years of professional experience
Work History
Sales Agent
Life Protect 24/7
04.2024 - 08.2024
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and implemented effective sales scripts to enhance customer engagement and increase conversion rates.
- Implemented upselling techniques to increase revenue.
- Developed extensive knowledge of products and services to better assist customers.
- Trained and mentored junior telemarketers, fostering a collaborative team environment and improving overall performance.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Built relationships with customers using strong persuasion and active listening skills.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Sales Agent
Cox Communications
09.2023 - 12.2023
- Analyzed sales data to drive decision-making and optimize performance metrics.
- Implemented new CRM system, improving tracking of client interactions and follow-ups.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Telemarketer
Safety Alert Center
03.2023 - 10.2023
- Trained and mentored junior telemarketers, fostering a collaborative team environment and improving overall performance.
- Led initiatives to streamline call processes, resulting in enhanced efficiency and reduced average handling time for calls.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Crew Member/Cashier
Wendy's (Saren Restaurants, Inc.)
02.2019 - 12.2022
- Performed prep work such as washing, peeling, cutting, and seeding fruits and vegetables.
- Verified orders and bagged items for easy transport.
- Kept customer and food preparation areas clean and well organized for maximum efficiency.
- Completed opening, closing, and shift change tasks to promote store efficiency.
- Received food orders from patients and families, and explained offerings.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Resolved customer concerns and relayed relevant information to the supervisor.
- Accepted payments and made accurate change to process transactions.
- Took customers’ orders by recording requested menu items, substitutions, and add-ons.
- Master point-of-service (POS) computer system for automated order taking.
- Informed customers of final bill tab and processed form of payment.
- Answered customer questions regarding food preparation, regarding concerns regarding potential allergens.
- Suggested additional menu items, beverages and desserts to increase sales.
- Frequently washed and sanitized hands, food areas, and food preparation tools, adhering to food handling practices.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Accurately measured ingredients required for specific food items to reduce waste.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping countertops, and emptying grease traps.
- Prepared items according to written and verbal orders, working and several different orders simultaneously.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Effectively worked with teammates and openly invited coaching from the management team.
- Assisted in training new crew members on operational procedures.
- Collaborated with team to achieve high-speed service during peak hours.
- Provided exceptional customer service, ensuring satisfaction and loyalty.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
Territory Sales Representative
Verizon Wireless
01.2022 - 04.2022
- Developed and maintained strong relationships with key clients to enhance customer satisfaction.
- Delivered compelling product presentations, showcasing features that addressed client needs effectively.
- Trained and mentored junior sales representatives, fostering a collaborative team environment.
- Monitored competitor activities and adjusted strategies to maintain competitive edge in territory.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Negotiated favorable contract terms for both parties involved, resulting in mutually beneficial agreements with clients.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Boosted sales team morale and performance with regular coaching sessions focused on advanced sales techniques and product features.
Babysitter
The Brooks Family
09.2018 - 12.2018
- Listened to parent directions and followed guidelines for all aspects of children's care.
- Offered detailed daily reports that outlined each child's activities.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Taught sign language to children for pre verbal babies lessening feelings of anger due to inability to communicate.
- Helped older kids complete homework, school projects, and chores.
- Provided healthy and nutritious snacks and meals according to individual needs.
- Devised activities that helped promote physical and mental development.
- Made house calls and held one-on-one progress report sessions with parents after working hours.
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
- Implemented positive discipline; followed policy of warning, timeout, talk, and parent check-in.
- Addressed tantrums by remaining consistent and calm while expressing why (s)he cannot have their way and compromising.
- Provided a welcoming, child-friendly environment, which encouraged social and emotional development
- Prepared nutritious breakfast, lunch, and snacks
- Helped toddler with bath time
- Developed and implemented creative educational games to promote cognitive and social development.
- Established routines that fostered a sense of security and consistency for the children.
- Coordinated schedules to accommodate family outings, appointments, and other commitments efficiently.
- Enhanced children's learning experiences through personalized attention and tailored activities.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Fast food Worker
McDonald's
06.2018 - 09.2018
- Up sold additional menu items, beverages and desserts to increase restaurant profits.
- Frequently washed and sanitized hands, food areas, and food preparation tools.
- Worked well with teammates and openly invited coaching from the management team.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Served fresh, hot food with a smile in a timely manner.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Operated large volume cooking equipment such as grills, deep fat fryers, and griddles.
- Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took initiative to find extra tasks when scheduled duties were completed.
- Communicated clearly and positively with coworkers and management.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Served orders to customers at windows, counters, and tables.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimum jewelry that met company standards.
- Quickly and effectively processed payments and made accurate change.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping countertops and emptying grease traps.
- Resolved guest complaints promptly and professionally.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Prepared and served beverages such as coffee, tea, and fountain drinks.
Frontline Cook
Mister Jim's Jumbo Submarines
01.2018 - 04.2018
- Executed proper techniques when preparing menu item ingredients.
- Assisted with training and development of new talent.
- Made all meals in accordance with company standards and requirements.
- Presented completed orders to servers in an efficient manner.
- Rotated stock items and ingredients to cultivate efficiency and freshness.
- Offered support to other stations to other stations during high volume shifts or as needed.
- Oversaw and completed kitchen tasks and preparation for opening and closing shifts.
- Provided friendly and courteous service to all guest.
- Sprayed all racked items with hot water to loosen and remove food residue.
- Promoted and endorsed the company to bring in new business.
- Gave every customer immediate and undivided attention.
- Anticipated and addressed guest service needs.
- Operated check stand equipment including cash register, scanner, and scale.
- Added special garnishes and other finishing touches to dishes prior to serving.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Helped buss tables and prepare for next guests.
- Identified items in stock for first use to decrease waste and profit loss.
- Discussed menu items and dietary concern noted special requests and suggested appetizers or other additional items to meet upscale goals.
- Executed cash transactions quickly and accurately.
- Welcomed and acknowledged all guest in a friendly, service-oriented manner.
- Swept floors and maintained sweep logs.
- Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled the requests.
- Checked on tables at appropriate intervals to refill drinks and respond to requests.
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces, and refreshing glasses or beverages.
- Closed down the kitchen after each shift and precisely followed the closing checklist for kitchen stations.
- Assisted guest with making menu choices in informative and helpful fashion.
- Made sandwiches, including specialty items in custom orders.
Summer Youth Camp Counselor
St. Mark Holy Church of America Inc
07.2015 - 07.2017
- Vacation Bible School Youth Leader June - Aug 2016, 2017, 2018
- Directed summer classroom activities for bible school students, including learning centers, crafts, songs and memory verse work for students in grades preschool to seventh grade.
- Organized small group sessions with students and talked candidly about spiritual matters.
- Initiated group prayer sessions and helped children seeking Christ as their personal savior.
- Introduced students to bible games, new gospel songs and other fun church activities to help them to understand Christian values.
- Retrieved parent authorization forms, completed sign-out sheets, monitored daily attendance and performed other administrative tasks to help the program run smoothly.
- Evaluated team member performance and offered constructive feedback.
- Explained available housing, domestic violence, employment, education, and substance abuse treatment resources to clients.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Oversaw groups of 7+ children ranging in age from 6 months to 14 years of age.
- Kept kids safe and provided optimal care and attention.
- Developed and deepened relationships between staff, children and parents.
- Created and implemented a wide range of skill-building activities to facilitate children's development in all areas.
- Recorded orders and partnered with team members to serve food and beverages.
- Checked on guests to ensure satisfaction with each food course and beverages.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Made sandwiches, including specialty items and custom orders.
- Maintained daily records of activities, behaviors, meals, and naps.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
- Carefully monitored children's play activities.
- Escorted children on outings and trips to local parks and zoos.
- Led reading classes for preschool-aged children by encouraging early literacy through read-aloud time and alphabet games.
- Implemented positive discipline; followed policy of warning, timeout, talk, and parent check-in.
- Sparked creativity and imagination by helping children discover new things each day.
- Incorporated music and art activities to encourage creativity and expression.
- Familiarized parents with center's policies, regulations, fees, and curriculum.
- Communicated with children's parents and guardians about daily activities, behaviors, and problems.
- 3+ years infant and childcare experience.
- Created an infant area, toddler area and preschool area of play within the daycare.
- Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
- Read stories to the children and taught them painting, drawing, and crafts.
- Offered stimulating curriculum that accommodated all learning styles.
- Mediated talks between parents and teachers regarding disciplinary concerns.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA06.2018
Skills
- Child Care (6 years)
- Toddler Care
- American Sign Language
- Upselling
- Door-to-door
- Cash handling
- Sales
- Customer service
- English
- Direct sales
- Microsoft Office
- Communication skills
- Negotiation
- Microsoft Word
- Canvassing
- Bussing
- Food handling
- Knife skills
- Building rapport
- Client analysis
- Customer needs assessment
- Complex Problem-solving
- Customer retention
- Interpersonal communication skills
- Upselling and cross selling
- Data entry
- Sales training
- Sales presentations
- Persuasion techniques
- Objection handling
- Time management
Timeline
Sales Agent
Life Protect 24/7
04.2024 - 08.2024
Sales Agent
Cox Communications
09.2023 - 12.2023
Telemarketer
Safety Alert Center
03.2023 - 10.2023
Territory Sales Representative
Verizon Wireless
01.2022 - 04.2022
Crew Member/Cashier
Wendy's (Saren Restaurants, Inc.)
02.2019 - 12.2022
Babysitter
The Brooks Family
09.2018 - 12.2018
Fast food Worker
McDonald's
06.2018 - 09.2018
Frontline Cook
Mister Jim's Jumbo Submarines
01.2018 - 04.2018
Summer Youth Camp Counselor
St. Mark Holy Church of America Inc
07.2015 - 07.2017
High School Diploma -
Great Bridge High School