Dara Wilson
Verona,VA
Summary
Dynamic Administrative Assistant with a proven track record at Thomas Jefferson EMS Council, excelling in reception oversight and event coordination. Skilled in Microsoft Office Suite and fostering collaborative team environments, I consistently surpassed goals while enhancing customer satisfaction and streamlining office operations. Adept at managing schedules and confidential documents effectively.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Thomas Jefferson EMS Council
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Night Auditor
Best Western Plus
08.2021 - 08.2022
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Office Staff
Massanutten
03.2018 - 07.2020
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Fort Defiance High School
Fort Defiance, VASkills
- Reception oversight
- Bookkeeping
- Records retrieval
- Check processing
- Meeting planning
- Filing
- Scheduling
- Research
- Event coordination
- Microsoft Office Suite
- Confidential document control
- Videoconference preparation
- Recordkeeping and bookkeeping
- Minute taking
- Inventory systems
- Conference planning
- Microsoft
- Microsoft outlook
- Scheduling and calendar management
- Calendar management
- Computer skills
Timeline
Administrative Assistant
Thomas Jefferson EMS Council
08.2022 - Current
Night Auditor
Best Western Plus
08.2021 - 08.2022
Office Staff
Massanutten
03.2018 - 07.2020
High School Diploma -
Fort Defiance High School
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