Darah Smith-Williams
The Bronx
Summary
Dedicated and customer-focused professional with experience in providing exceptional service and support. Skilled in creating positive customer experiences, maintaining organized work environments, and handling transactions efficiently. Strong communication abilities and a proven ability to learn quickly and adapt to new challenges. Seeking a part-time retail position to leverage interpersonal skills and contribute to a dynamic team while supporting company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Crossroads Unlimited
03.2017 - Current
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Led patient or group recreational activities for enhanced patient outcomes.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
NYC Special Education Teacher
NYC Department Of Education
08.2022 - 06.2023
- Provided mentoring, gave advice on study skills and helped students with learning problems.
- Collaborated with colleagues to develop engaging lesson plans.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Developed Individual Education Plans for students with disabilities.
Paraprofessional
New Dorp Christian Academy
01.2021 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Reported on student progress, behavior and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
EZ Pass Customer Service Representative
Broadleaf
08.2020 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Arts - Sociology
College of Staten Island of The City University of New York
Staten Island, NY05.2022
Skills
Teamwork: Collaborating with colleagues to ensure smooth store operations and achieve common goals
Time Management: Effectively prioritizing tasks in a fast-paced environment to meet deadlines
Product Knowledge: Understanding product features to provide recommendations and answer customer questions
Problem-Solving: Resolving customer complaints and handling unexpected situations professionally
Attention to Detail: Ensuring displays are neat, pricing is accurate, and inventory is correctly labeled
Customer Service: Ability to assist customers with inquiries, resolve issues, and ensure a positive shopping experience
Sales Techniques: Skilled in upselling, cross-selling, and achieving sales targets
Communication Skills: Strong verbal communication for interacting with customers and team members effectively
Personal Information
Title:
Name
Hi, I’m
Certification
Certified CPR
Timeline
NYC Special Education Teacher
NYC Department Of Education
08.2022 - 06.2023
Paraprofessional
New Dorp Christian Academy
01.2021 - 06.2022
EZ Pass Customer Service Representative
Broadleaf
08.2020 - 11.2021
Direct Support Professional
Crossroads Unlimited
03.2017 - Current
Bachelor of Arts - Sociology
College of Staten Island of The City University of New York
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