Summary
Overview
Work History
Education
Skills
Timeline
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DARAH SPITZER

Deerfield Beach,USA

Summary

Dynamic professional with a proven track record in case management and customer service, seeking position with customer focused organization which provides opportunity for personal and professional growth. Skilled in conflict resolution and organizational techniques, and look forward to contributing my experience enhancing client satisfaction and retention, maintaining a calm demeanor in high-pressure situations, and consistently delivering exceptional results and fostering positive relationships to the successful efforts of my next employer.

Overview

15
15
years of professional experience

Work History

Sales Associate

JOANN Fabrics and Crafts
03.2023 - 05.2025
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Driver

Uber
04.2023 - 10.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Caregiver

Patient, Confidential
08.2018 - 01.2023
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Maintained clean personal areas and prepared healthy meals to support nutritional needs.
  • Transported individual to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with self-administered medications.
  • Assisted with daily living activities, running errands, and household chores.
  • Implemented physical therapy to support improvement in muscle tone, range of motion and injury recovery.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored patients' overall health and well-being and noted significant changes.

Case Procurement Manager

Diversified Underwriters Services
01.2014 - 08.2018
  • Ordered and followed up on medical requirements and labs.
  • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Recorded and filed patient data and medical records by retrieving images and matching to files in Paperless Environment using PaperClip Vagina Software.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Handled Policy Owner Services and the forwarding of time sensitive notices to insurance brokers.
  • Served as backup relief for the receptionist.

Junior Case Manager

Diversified Underwriters Services
04.2010 - 01.2014
  • Followed up on progress of outstanding requirements, document case file, notified Case Managers and Brokers as needed.
  • Review and record case related information from the Home Offices based on daily downloads of information.
  • Processed outstanding requirements on insurance cases and ensure such requirements were completed at the Home Offices.
  • Contacted agents to inquire on delivery of insurance policies, process delivery requirements and follow policies until placed in force by the carriers.
  • Verified that information in the computer system was up-to-date and accurate.
  • Promoted client retention through high -quality service and follow through.
  • Verified and logged in deadlines for responding to daily inquiries.

Education

Associate of Arts - General Studies

Miami Dade College
Miami, FL

Skills

  • Case management
  • Organization and multitasking
  • Business development
  • Marketing and sales abilities
  • Conflict resolution
  • Documentation and reporting
  • Positive attitude
  • Email and telephone etiquette
  • Care coordination
  • Retail loss prevention
  • Upselling
  • Calm demeanor

Timeline

Driver

Uber
04.2023 - 10.2024

Sales Associate

JOANN Fabrics and Crafts
03.2023 - 05.2025

Caregiver

Patient, Confidential
08.2018 - 01.2023

Case Procurement Manager

Diversified Underwriters Services
01.2014 - 08.2018

Junior Case Manager

Diversified Underwriters Services
04.2010 - 01.2014

Associate of Arts - General Studies

Miami Dade College

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