Darain Little
Farmville,VA
Summary
High energy customer service professional with a passion for working in client services, attention to details and delivering great customer service. Effective communication skills, values building relationships with clients. Friendly, empathic with professional demeanor. Hardworking and passionate job seeker with strong organizational skills, self-motivated, proactive, and proficient in using technology.
Overview
31
31
years of professional experience
Work History
Instructional Assistant
Powhatan County Public Schools
10.2012 - Current
- Supported classroom teachers in implementing a developmentally appropriate curriculum for 3rd through 5th grade.
- Promoted self-advocacy among students by teaching them how to effectively communicate their needs within the context of school and wider community settings.
- Implemented behavior modification strategies consistently across various settings to promote positive outcomes both in the classroom and beyond.
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Participated actively in professional development opportunities focused on best practices in special education instruction and support services.
- Addressed behavioral and learning issues with the lead SPED teacher.
Special Education Paraprofessional
Prince Edward County Public Schools
08.2009 - 07.2012
- Utilized assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
Banking Relationship Manager
BB&T Now Truist
10.2007 - 03.2009
- Provided expert financial advice, guiding clients towards suitable products and services based on their unique circumstances.
- Continuously expanded product knowledge through ongoing education, staying current with evolving industry offerings, regulations, and best practices.
- Enhanced customer satisfaction through consistent, timely, and accurate communication.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Actively participated in community outreach activities which positively promoted the bank's brand and fostered goodwill in the local market.
- Strengthened client relationships by proactively identifying and addressing individual needs.
Financial Specialist
Wachovia Bank NA
06.2006 - 10.2007
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer applications and approved loans in accordance with bank policy.
- Cross-sold credit cards, loans and other bank products.
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
Client Advisor
Richmond BMW
08.2005 - 06.2006
- Contributed to team success through active participation in weekly meetings and sharing best practices among colleagues.
- Streamlined the vehicle purchasing process for customers, ensuring a smooth transaction from start to finish.
- Continuously expanded professional skills and knowledge by regularly attending industry events, training workshops, and BMW-sponsored seminars.
- Negotiated trade-in values for client's existing vehicles, maximizing profit margins while maintaining customer trust.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Facilitated smooth transactions between clients by coordinating with internal departments such as operations, legal, or compliance.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
Operation Room Specialist
United States Army Reserves
04.1993 - 12.2000
- Facilitated smooth transitions between surgeries with efficient room turnover times.
- Continually updated professional skills, staying abreast of the latest surgical techniques and technologies.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Ensured patient safety by maintaining a sterile environment throughout surgery.
- Collaborated with interdisciplinary teams for optimal patient care before, during, and after surgery.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
Education
No Degree - Biology Pre-Med/Dentistry
Elizabeth City State University
Elizabeth City, NC2002
Skills
- Strong client relations
- Effective Communication
- Collaboration and Teamwork
- Relationship Building
- Customer-focused
- Organized and detailed
- Personable and approachable
- Culturally-sensitive
- Enthusiastic
- Confidentiality Of Records
- Ethical and honest
Timeline
Instructional Assistant
Powhatan County Public Schools
10.2012 - Current
Special Education Paraprofessional
Prince Edward County Public Schools
08.2009 - 07.2012
Banking Relationship Manager
BB&T Now Truist
10.2007 - 03.2009
Financial Specialist
Wachovia Bank NA
06.2006 - 10.2007
Client Advisor
Richmond BMW
08.2005 - 06.2006
Operation Room Specialist
United States Army Reserves
04.1993 - 12.2000
No Degree - Biology Pre-Med/Dentistry
Elizabeth City State University
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