Daralyn Dorden
Summary
Results-driven Customer Service Professional with a track record of building strong relationships with customers and achieving high levels of customer satisfaction. Experienced in providing support and information on products and services through various communication channels. Excellent communication, problem-solving, and organizational abilities.
Overview
10
10
years of professional experience
Work History
Interim Accounting Coordinator
American Society of Safety Professionals
07.2023 - Current
- Supported efficient accounting operations with high-quality administrative/customer service support.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
- Managed daily organization and processing of invoices and financial statements.
Customer Service Representative
American Society of Safety Professionals
12.2022 - Current
- Interact with customers via telephone, email, chat, and social media to provide support and informationon products and services
- Process dues, registrations, education, and conference inquiries, ensuring accurate and timely handlingof payments
- Identify and assess customer needs to deliver personalized solutions and achieve high levels ofsatisfaction
- Resolve customer questions and complaints within established time limits, escalating complex issuesto the appropriate staff for resolution
- Proactively engage customers through outbound grace calls, generating sales leads and fosteringcustomer loyalty
- Maintain detailed customer accounts and records of interactions, inquiries, complaints, and comments
- Identify and communicate opportunities for more efficient workflow and improved service delivery
- Provide on-site support for registration and customer service at meetings and events
Patient Service Representative
Advocate Aurora Health
05.2022 - 12.2022
- Coordinated scheduling appointments for multiple offices and sites, ensuring efficient utilization ofresources
- Verified and updated insurance information for accuracy and compliance with regulations
- Maintained strict confidentiality of patient information, and data protection protocols
- Reviewed and submitted referrals, orders, and medication refills
- Triaged calls to appropriate nurses based on patients' needs, ensuring timely and efficient care
- Addressed non-clinical needs of patients, providing empathetic and helpful support.
Call Center Customer Service Representative
Nan McKay & Associates
10.2021 - 05.2022
- The position duties include a wide range of call center activities related to providing Customer service to
- Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders
- Operates under the direct general supervision of a Supervisor; the Customer Service
- Representative exercises no supervision over other employees
- Receive and respond accurately and professionally, to customer inquiries/concernsreceived via telephone or email
- Identify and escalate unresolved inquiries to management
- Accurately and thoroughly record all interactions in the PHA system of record
- Defuse and deescalate irate customers as to ensure great customer experience
- Verify and update customer information
- Identify and escalate priority issues
- Perform data entry into SharePoint, and PHA business system
- Provide excellent customer service to participants, landlords, co-workers, clients and
- Vendor
- Obtain certification in Housing Choice Voucher.
Patient Access Representative
NorthShore University HealthSystem
02.2019 - 03.2020
- Schedule and register appointments for core services
- Verify insurance
- Inform patients of their financial responsibilities
- Provide assistance with patient inquiries
Lead Consultant/ Call Center
Xfinity Store by Comcast
07.2016 - 01.2019
- Strong communication skills to understand customer needs and provideexceptional results
- Provided onsite training
- Successfully led key projects which resulted in me maintaining a conversion of 18%, when the company'srequirements are 15%
- Wrote operational programs such as opening and closing checklists.
Assistant Store Manager
THE LIMITED LLC
07.2013 - 06.2016
- Maintaining an overall management style that follows company best practices
- Completing tasks assigned by the general manager accurately and efficiently.Providing leadership anddirection to all employees
- Overseeing retail inventory
- Mapping out and executing visual plans
- Teach and develop staff.
Education
High School Diploma -
John Marshall High School
Chicago, IL06.2008
Skills
- Medical scheduling
- Time management
- Microsoft Excel
- Management
- Strong Communication
- Microsoft SharePoint
- Yardi
- Data Entry
- Clerical Experience
- Administrative Experience
- Typing
- Order fulfillment
- Customer support
- Fair Housing regulations
- Microsoft Windows
- Technical Support
- QuickBooks
- Live Chat
- Training and development Microsoft Office
- Quick learner Contract auditing
- Client-focused Reports generation and analysis
- Results-oriented
- Invoice Processing
- Microsoft Office
- Data Analysis
- Proficient in Personify
- Active Listening
- Effective and Professional Communication
- Order Processing
- Google Docs
- Sales Expertise
- Speaking
- Filing
- Strong Analytical and Problem-Solving Skills
Timeline
Interim Accounting Coordinator
American Society of Safety Professionals
07.2023 - Current
Customer Service Representative
American Society of Safety Professionals
12.2022 - Current
Patient Service Representative
Advocate Aurora Health
05.2022 - 12.2022
Call Center Customer Service Representative
Nan McKay & Associates
10.2021 - 05.2022
Patient Access Representative
NorthShore University HealthSystem
02.2019 - 03.2020
Lead Consultant/ Call Center
Xfinity Store by Comcast
07.2016 - 01.2019
Assistant Store Manager
THE LIMITED LLC
07.2013 - 06.2016
High School Diploma -
John Marshall High School
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