Daralyn Strong-Kaahu
Hau'ula
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservation Agent
Kualoa Ranch & Activity Club
Kaneohe
08.2024 - 01.2025
- Managed customer inquiries regarding reservations and services offered.
- Assisted guests in selecting activities and experiences tailored to their interests.
- Processed reservation requests through online booking systems efficiently.
- Coordinated with team members to ensure seamless guest experiences during visits.
- Handled customer complaints with professionalism and empathy to resolve issues.
- Provided information on Kualoa Ranch's history, tours, and special events to guests.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Advised guests on local attractions and activities available nearby.
- Relayed information on availability, pricing, and discounts to customers.
- Identified opportunities for cross-selling other products or services.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Restaurant Waiter
Dennys Restaurant
Waikiki
05.2022 - 01.2024
- Provided friendly and efficient service to all restaurant guests.
- Took customer orders accurately and relayed them to kitchen staff.
- Managed dining area cleanliness and organization throughout shifts.
- Addressed customer inquiries and resolved issues promptly.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained knowledge of menu items and daily specials for recommendations.
- Processed payments and handled cash register transactions efficiently.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Certified Medical Assistant
Premier Medical Group Hawaii
Kaneohe
02.2020 - 05.2022
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems for accuracy.
- Prepared examination rooms to ensure a clean and organized environment.
- Educated patients on treatment plans and medication instructions effectively.
- Collected and processed laboratory specimens following established protocols.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Supported front desk staff with patient check-in and insurance verification tasks.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assisted with scheduling patient appointments and follow-up visits.
- Documented notes during patient visits.
Education
Certificate -
Professional Driving Academy
Honolulu, HI11-2025
Skills
- Service excellence
- Patient care
- Medical records management
- Reservation processing
- Time management
- Problem resolution
- Effective communication
- Upselling proficiency
- Phone etiquette
- Organizational skills
- Communication skills
- Task prioritization
- Attention to detail
- Teamwork
- Active listening
Certification
- CDL A Drivers License - November 2025
- Certified Clinical Medical Assistant- February 2020
- Certified Phlebotomy Technician- February 2020
- Certified EKG Technician- February 2020
References
References available upon request.
Timeline
Reservation Agent
Kualoa Ranch & Activity Club
08.2024 - 01.2025
Restaurant Waiter
Dennys Restaurant
05.2022 - 01.2024
Certified Medical Assistant
Premier Medical Group Hawaii
02.2020 - 05.2022
Certificate -
Professional Driving Academy