DARANCE RENE’E CARTER
Anchorage,AK
Summary
Over five years of experience supporting scientific research staff by managing administrative tasks including call screening, calendar management, meeting planning, and travel arrangements. Skilled in composing documents and optimizing office efficiency. Recognized for professional communication across all staff levels, while maintaining confidentiality with tact and diplomacy in sensitive situations. A Microsoft Office power user with the ability to quickly master new technologies, complemented by extensive customer service experience emphasizing problem-solving and responsiveness to client needs. As a seasoned travel consultant with over 25 years in reservations, ticketing, and international travel logistics, known for exceptional organizational skills and the ability to manage complex itineraries seamlessly while adapting to evolving demands with a results-driven approach.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Virtual Federal Contract Travel Consultant
Omega World Travel
Jacksonville, NC
12.2014 - Current
- Enhanced travel experiences for federal employees by efficiently resolving policy and regulation inquiries. Successfully facilitated seamless travel arrangements, contributing to improved client satisfaction. Increased service efficiency by effectively planning and selling air, lodging, and train travel services.
- Executed management of Sabre and Apollo systems, ensuring seamless integration and functionality for travel operations.
- Assisted health department initiatives by supporting Indian Health Service programs. Provided aid to Center for Disease Control efforts. Contributed to Food and Drug Administration compliance activities. Supported United States Postal Service operations.
- Oversaw management of Alaska Veterans Affairs account to ensure compliance and service excellence.
- Developed tailored travel itineraries based on client preferences and budget constraints.
- Managed complex booking processes for flights, accommodations, and transportation services.
- Built strong relationships with clients through exceptional communication and personalized service.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients,, politicians, and business executives.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Resolved client inquiries and issues promptly to enhance satisfaction levels.
- Developed customized travel itineraries to meet diverse client needs.
Administrative Assistant
JAB Solutions, Inc.
Anchorage, AK
01.2013 - 12.2014
- Provide administrative support to the staff of 12 – 15 scientist and researchers
- Answer telephones and promptly and courteously assist clients and employees throughout the organization. Maintain calendars, coordinating conferences, meetings and domestic/international travel.
- Office Management: Overhauled recordkeeping system from, creating a user- friendly and filing system and reducing data-retrieval time. Secured and stocked office supplies. Ensured office machines where properly functioning.
- Travel Logistics Management: Coordinate a busy travel calendar that includes domestic and international destinations, annual symposiums, ensuring all events are successfully executed. Process travel orders and vouchers for reimbursement.
- Employee Management: Managed government electronic training system, creating and amending training orders for entire staff. Managed office personnel files, track and account for government credit card purchases.
- Federal Contractor (CDC/NIOSH)
Transportation Clerk
CDC/National Institute of Occupational Safety
Anchorage, AK
09.2008 - 08.2012
- Provide administrative support to the staff of 12 – 15 scientist and researchers
- Answer telephones and promptly and courteously assist clients and employees throughout the organization. Maintain calendars, coordinating conferences, meetings and domestic/international travel.
- Office Management: Overhauled recordkeeping system from, creating a user- friendly and filing system and reducing data-retrieval time. Secured and stocked office supplies. Ensured office machines where properly functioning.
- Travel Logistics Management: Coordinate a busy travel calendar that includes domestic and international destinations, annual symposiums, ensuring all events are successfully executed. Process travel orders and vouchers for reimbursement.
- Employee Management: Managed government electronic training system, creating and amending training orders for entire staff. Managed office personnel files, track and account for government credit card purchases.
Radio Dispatcher I
State of Alaska, Department of Transportation
Anchorage, AK
03.2008 - 08.2008
- Radio Dispatcher, supporting Ted Stevens Airport Police & Fire Department, operation with high multi -tasking demands and various customer related duties for entire airport inside/outside.
- Service Focus: Adapted to diverse work styles and consistently provided friendly, personable service.
- Security: Cameral surveillance, monitor for airport fire alarm system
- Dispatcher for Airport Police and Fire Department, in the event of emergencies which involved the Ted Stevens’ Airport and surrounding areas.
- Coordinator for FAA tower and ground emergency personnel for all incoming/outbound distressed aircrafts.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Coordinated communication between field units and dispatch using radio systems.
- Monitored equipment status to ensure operational readiness and safety compliance.
- Managed emergency response protocols to optimize incident resolution efficiency.
Customer Service, Operations Agent, Trainer & Supervisor
Alaska Airlines, Inc.
Anchorage, AK
05.1980 - 01.2007
- Supervises and train twenty or more employees, or their equivalent, on a regular basis.
- Coordinates the ticket counter personnel matters such as recruiting and new hire actions, interviewing and selecting new staff, resolving employee grievances and ensuring compliance with applicable policies.
- Coordinates advance ticket and gate activities to ensure on time performance.
- Interprets, implements and/or recommends changes to rules, regulations, policies and procedures set forth by the department, Airline or outside entities; coordinate and implement changes in policies and procedures affecting the ticket office; assists in updating policy and procedure manual.
- Reconciles ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities.
- Analyzes and plans for event needs for ticketing staff, equipment, supplies and services and takes appropriate action based on budget limitations.
- Participates in annual audit, interacting with auditors.
- Initiated ticket stock orders, and/or brochures for activities and events, consulting with marketing/promotions staff.
- Evaluates and resolves problems presented by subordinate staff.
- Flight operations agent, coordinated technical and operational factors such as the weather, gate assignments, aircraft load, airport facilities, the aircraft technical condition or fuel requirements and hazmat loads.
- Oversaw fueling, cargo management, and departure of aircraft at busy Anchorage Airport facility with 50 daily departures and arrivals.
Education
Certificate - Travel Management
SST Travel School
Anchorage, AK01-1978
Graduate - undefined
East Anchorage High
Anchorage, AK01-1975
Skills
- Microsoft Programs: Word, Excel, PowerPoint, Outlook, and Publisher
- Travel systems; Sabre, Apollo and Government travel systems
- Strong communication skills
- Travel industry expertise
- High volume environments
- Mentoring and training
- Regulations and compliance
- International reservations
- Leisure travel
- International and domestic travel
- Corporate travel
- Data confidentiality
- Employee training
Accomplishments
- Tapped by a local high school to offer a presentation to students on sales vocations on its annual Career Day, which was so popular that it was included every year afterwards.
- Supervised team of 25 staff members.
Certification
- CTC - Certified Travel Counselor
- FLIGHT OPERATION Training - 2 years
Timeline
Virtual Federal Contract Travel Consultant
Omega World Travel
12.2014 - Current
Administrative Assistant
JAB Solutions, Inc.
01.2013 - 12.2014
Transportation Clerk
CDC/National Institute of Occupational Safety
09.2008 - 08.2012
Radio Dispatcher I
State of Alaska, Department of Transportation
03.2008 - 08.2008
Customer Service, Operations Agent, Trainer & Supervisor
Alaska Airlines, Inc.
05.1980 - 01.2007
Graduate - undefined
East Anchorage High
Certificate - Travel Management
SST Travel School