Daranique Green
Garland,TX
Summary
Seeking Customer Service Agent role with2 years’ experience. Proven track record in sales and customer service, excelling in client satisfaction and sales goals achievement. Skilled in training, operations management, and product knowledge dissemination.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Agent
Concentrix
09.2023 - 10.2024
- Addressed and resolved customer inquiries and complaints with efficiency and empathy, ensuring high levels of satisfaction while adhering to Concentrix’s policies and service standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Representative
Carter Water
09.2022 - 10.2023
- Enhanced sales performance by providing informed recommendations on purchases and effectively upselling additional products
- Met monthly sales objectives consistently through strategic promotion of product advantages and successful acquisition of new accounts
- Maintained high client satisfaction levels through exceptional service provision and contributed to team development by mentoring incoming sales staff
Hotel Front Desk Clerk
Omni Hotel
03.2022 - 09.2023
- Provided exceptional guest experiences by warmly greeting and efficiently seating patrons, managing reservations, and addressing customer service inquiries to uphold the prestigious reputation of Omni Hotel
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
ASSOCIATE OF APPLIED SCIENCE - Interior design
Dallas College
Lancaster, TX09.2025
Skills
- Guest Relations Expertise
- Effective Communication
- Customer Service
- Interpersonal Skills
- Active Listening
- Microsoft Word
- Excel
- PowerPoint
- Resource Management
- Workflow Monitoring
- Cash Handling and Reconciliation
- Data Entry
- Effective Communication
Timeline
Customer Service Representative
Willis Towers Watson
09.2024 - Current
Customer Service Agent
Concentrix
09.2023 - 10.2024
Customer Service Representative
Carter Water
09.2022 - 10.2023
Hotel Front Desk Clerk
Omni Hotel
03.2022 - 09.2023
ASSOCIATE OF APPLIED SCIENCE - Interior design
Dallas College
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