Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daraniquia Smith

College Station,TX

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 6 years of experience interviewing specialists, witnesses and claimants to compile information. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Claims Adjuster, Automobile and Casualty

All State
03.2018 - Current
  • Reduced claim processing time by streamlining documentation and communication procedures.
  • Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
  • Stayed apprised of industry trends by attending seminars and participating in professional organizations.
  • Assisted clients throughout entire claim process from initial report to final settlement or closure.
  • Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
  • Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
  • Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
  • Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
  • Provided exceptional customer service during claims process, addressing concerns promptly and empathetically.
  • Developed strong understanding of policy provisions to accurately interpret coverage for clients'' unique situations.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Mentored new Claims Adjusters on best practices in handling automobile and casualty claims efficiently.
  • Worked closely with medical professionals to assess injury claims, ensuring proper compensation was provided.
  • Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.
  • Leveraged advanced negotiation tactics to secure favorable settlement terms on behalf of company.
  • Built strong working relationships with external partners such as law enforcement agencies, medical providers, and repair facilities to expedite claim resolutions effectively.
  • Coordinated with repair facilities for vehicle inspections, expediting claim resolutions.
  • Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
  • Conducted field investigations to gather evidence for accurate claim assessments and settlements.
  • Examined claims forms and other records to determine insurance coverage.
  • Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.

City Carrier

United Postal Service
03.2015 - Current
  • Planned and cased mail in sequence of delivery for designated route.
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Collaborated with fellow carriers to ensure consistent service quality across cities.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating strong commitment to job responsibilities.
  • Delivered packages and mail to business and people in local area.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Developed strong rapport with customers, fostering senses of community and trust through consistent, high-quality service delivery.
  • Collaborated with fellow carriers to ensure consistent service quality across cities.

Caregiver

Baylor Scott & White Medical Center
08.2014 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.

Customer Service Representative and Sales

American Woodcrafters
06.2019 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Tracked customer service cases and updated service software with customer information.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Outbound Call Center Agent

ReCon MR
10.2016 - 06.2022
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
  • Contributed to positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
  • Achieved high conversion rates through skillful negotiation tactics applied throughout sales funnel stages.

Education

High School Diploma -

Waller High School
05.2014

Skills

  • Liability Analysis
  • Coverage Verification
  • Claims Investigation
  • Technical knowledge
  • Dispute Resolution
  • Policy Interpretation
  • Insurance law knowledge
  • Casualty claims handling
  • Property Damage Evaluation
  • Insurance policy coverage knowledge
  • Advanced oral and written communication skills
  • Outbound Sales
  • Salesforce
  • Call Routing
  • Persuasion techniques
  • Lead sourcing
  • Time Management
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking and Organization
  • Emotional Support
  • Compassionate Care

Certification

  • Licensed Adjuster - 2018

Timeline

Customer Service Representative and Sales

American Woodcrafters
06.2019 - 11.2023

Claims Adjuster, Automobile and Casualty

All State
03.2018 - Current

Outbound Call Center Agent

ReCon MR
10.2016 - 06.2022

City Carrier

United Postal Service
03.2015 - Current

Caregiver

Baylor Scott & White Medical Center
08.2014 - Current

High School Diploma -

Waller High School

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Daraniquia Smith