DARANISHA ADAMS
Slidell,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Demonstrated to effectively communicate with customers with great listening, speaking and writing skills. Adept at adjusting communication styles to meet audience needs and expectations. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
7
7
years of professional experience
Work History
Childcare Provider
Charolette Web
Slidell, LA
07.2020 - Current
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Consulted with families to discuss activities and behaviors of each child.
- Developed lessons and activities to promote children's physical and emotional development.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Enforced rules and managed behavior through developmentally appropriate discipline
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents
- Planned and managed learning-focused, imaginative and play-oriented activities for 10 children
Customer Service Representative
Ochsner Medical Center
Slidell, LA
05.2017 - 11.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 20 customer calls per day.
Certified Nursing Assistant
Greenbier Nursing Home
Slidell, LA
03.2013 - 03.2017
- Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post- operative recovery and convalescents
- Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
Customer Service Monitoring Specialist
Five Star Event Staffing
Houston, TX
01.2014 - 12.2014
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Confirmed appointments, communicated with clients and updated client records.
- Managed 50 customers per day .
Education
Certification - Medical Insurance Billing
Meds Cart
Livonia, MI09.2022
High School Diploma -
CHRISTIAN ACDEAMY
New Orleans, LA05.2012
Skills
- Understanding Customer Needs
- Quality Assurance Evaluation
- Collaborative Environments
- Interpretation and Translation Services
Accomplishments
- Utilized outstanding writing skills to answer customer questions and help them find accurate resources.
- Attended all customer service workshops and seminars offered by the company, effectively improving conflict resolution, response, time management and writing skills that were used on the job.
Timeline
Childcare Provider
Charolette Web
07.2020 - Current
Customer Service Representative
Ochsner Medical Center
05.2017 - 11.2019
Customer Service Monitoring Specialist
Five Star Event Staffing
01.2014 - 12.2014
Certified Nursing Assistant
Greenbier Nursing Home
03.2013 - 03.2017
Certification - Medical Insurance Billing
Meds Cart
High School Diploma -
CHRISTIAN ACDEAMY
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