Daranjit Kaur (Karen) Hohnsbeen
Moraga,CA
Summary
Enthusiastic Front Desk and Facilities Coordinator with 10 years of experience in administration and customer service. Detail-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards, in student housing (since 2018) practices, and security requirements.
Overview
15
15
years of professional experience
Work History
Office Administrator & Facilities Coordinator
American Campus Communities
Berkeley, CA
08.2018 - Current
- Delivered clerical support by handling a range of routine and special requirements for a 780 student resident dormitory.
- Answer phone system, routing calls, and greeting visitors.
- Led training sessions for new employees, answer questions and assisted employees with residents' requests.
- Assist upper management coordinate students move-in and move-out.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Support room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Substitute Aide
Moraga School District
Moraga, CA
10.2016 - 01.2018
- Promoted student progress by assisting with assignments and special projects.
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supported children by working closely with teachers, parents and administrators.
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
Front Desk Coordinator
Morgan Stanley Dean Witter
Singapore, Singapore
03.1999 - 03.1999
- Greeting, welcoming, and directing all visitors appropriately,
- Manage parking permits and access badges for guests
- Managed multi-line phone system: direct calls accordingly and deliver messages appropriately
- Assist facility manager with miscellaneous projects as requested
- Help executive assistants with meeting organization
- Order and set-up lunch for interviews
- Managed, schedule and prepared conference rooms for company meetings
- Train new receptionist in company policies and procedure
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained all staff on front desk procedures and policies.
- Kept accounts in balance and ran daily reports to verify totals.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Junior Admin Assistant
Neptune Orient Lines
, Singapore
05.1994 - 04.1995
- Responsible for new hire package and induction
- Assist Human Resource managers with hiring procedures, screening of candidate, coordinating
- Interviews
- Responsible for termination packages, resignation, and employee timesheet
- Responsible for HR Departments stationery requisition
- Responsible for time management and department schedule for social event coordination
Senior Supervisor
GOODWOOD PARK HOTEL LIMITED
, Singapore
08.1988 - 04.1994
- Manage all aspects of the restaurant business
- Manage daily cash flow, general ledger reconciliation and reporting
- Manage daily staffing and schedule
- Manage customer demands and manage corporate events
- Deliver high quality experience to customers to increase profitability
- Train and supervise new hire
Education
High School Diploma (Overseas) - Accounts
Vocational Secondary School
Seremban, Malaysia Skills
- Administrative Support
- Visitor and Customer Relation
- Computer Proficiency
- Verbal and Written Communication
- Reliable and Punctual
- Customer Complaint Resolution
- Attention to Detail
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Personal Initiative
- Office Supply Management
Languages
Malay
Native or Bilingual
Italian
Elementary
Timeline
Office Administrator & Facilities Coordinator
American Campus Communities
08.2018 - Current
Substitute Aide
Moraga School District
10.2016 - 01.2018
Front Desk Coordinator
Morgan Stanley Dean Witter
03.1999 - 03.1999
Junior Admin Assistant
Neptune Orient Lines
05.1994 - 04.1995
Senior Supervisor
GOODWOOD PARK HOTEL LIMITED
08.1988 - 04.1994
High School Diploma (Overseas) - Accounts
Vocational Secondary School
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