Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Bailey

Vicksburg,MS

Summary

Dynamic sales associate with a proven track record at Teleperformance, excelling in customer service and conflict resolution. Skilled in data entry and effective communication, I thrive in fast-paced environments, consistently enhancing customer experiences and driving sales growth. My ability to multitask and maintain attention to detail ensures seamless operations and satisfied clients.

Overview

6
6
years of professional experience

Work History

Sale Associate

Teleperformance
Remote, MS
01.2023 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Used technology resources to assist customers in locating and selecting items.
  • Described merchandise and explained use, operation and care.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Upsold additional items based on customer interests and needs.

Part Time/Customer Service

McDonald’s
Vicksburg, MS
05.2021 - 03.2024
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Offered customers carry-out service at completion of transaction.
  • Welcomed customers, offering assistance to help find store items.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Program Aid

Headstart Delta Health Alliance
Vicksburg, MS
08.2022 - 01.2023
  • Maintained records of student progress, attendance, and behavior.
  • Monitored student performance in order to identify areas of improvement.
  • Produced well-written, comprehensive reports and documents.
  • Reviewed and approved vendor invoices.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Utilized technology to enhance teaching practices.
  • Encouraged and improved cross-department internal communication.
  • Received and distributed mail, letters and packages.
  • Engaged students in physical activity games.
  • Participated in credit and collections activities.

Part Time/Sale Associate

Car Wash USA
Vicksburg, MS
05.2021 - 05.2022
  • Processed payments using point-of-sale systems.
  • Described merchandise and explained use, operation and care.
  • Developed and maintained relationships with clients and vendors.
  • Placed special orders or called other stores to find desired items.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Answered store and merchandise questions and led customers to wanted items.
  • Collaborated with other departments to ensure successful product launches.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Online Grocery Associate

Walmart
Remote, TX
09.2019 - 04.2021
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Compiled and analyzed client feedback to identify trends and areas for service enhancement.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Secured and stored items until customer pickup.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
  • Purchased new or used items from online or physical sources for resale via websites.
  • Created, managed or automated orders or invoices using order management or invoicing software.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.

Part Time/Sale Associate

Water Works
Sachse, TX
05.2019 - 03.2021
  • Processed payments using point-of-sale systems.
  • Described merchandise and explained use, operation and care.
  • Developed and maintained relationships with clients and vendors.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Provided remote support to customers experiencing technical difficulties.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Education

High School Diploma - General Studies

Warren Central High School
Warren, MS
12.2020

Skills

  • Sales
  • Problem Solving
  • Customer service
  • Attention to detail
  • Communication Skills
  • Problem-solving skills
  • Microsoft Office
  • Active listening
  • Effective communication
  • Conflict Resolution
  • Empathy
  • Multitasking
  • Time management
  • Data entry
  • Technical Proficiency
  • Client relationship management
  • Performance tracking
  • Call screening
  • Service orientation
  • Call Transfer
  • Data gathering
  • Customer inquiry response
  • Answering questions
  • Problem solving
  • Data entry
  • Customer service

Timeline

Sale Associate

Teleperformance
01.2023 - Current

Program Aid

Headstart Delta Health Alliance
08.2022 - 01.2023

Part Time/Customer Service

McDonald’s
05.2021 - 03.2024

Part Time/Sale Associate

Car Wash USA
05.2021 - 05.2022

Online Grocery Associate

Walmart
09.2019 - 04.2021

Part Time/Sale Associate

Water Works
05.2019 - 03.2021

High School Diploma - General Studies

Warren Central High School

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Dorothy Bailey