Darby Albanese
Summary
Detail-oriented Internet Sales Manager with 6 years of dedicated new home sales. Successful at closing sales quickly and managing an efficient and profitable sales team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Internet Sales Manager
Lennar Homes
Orlando, FL
03.2015 - 01.2021
- Manage and train to ensure internet sales associates meet sales goals given by Division leaders
- Develop and maintain new hire and interview process
- Created and implemented monthly bonus incentives
- Responsible for sharing most up to date information for community updates
- Prepare and distribute Salesforce reports as requested by Division leaders
- Routinely monitor ISC phone calls, live chat dialogues and other correspondence
- Performed weekly individual performance reviews
- Developed and implemented training programs for new associates
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Exceeded targets by building, directing and motivating high-performing sales team
- Responded to internet inquiries and phone calls in timely matter
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Human Resources Specialist
FurnitureBlue, LLC
01.2010 - 07.2013
- Administered and managed all HR functions for 50+ employee, web-based, home furnishings retailer
- Developed HR policies and procedures in compliance with State and Federal laws and regulations
- Created comprehensive employee handbook and administered company benefits
- Successfully recruited, screened, hired and trained new employees with 95% retention rate
- Initiated and established recruiting protocol for hiring of potential new employees
- Created orientation materials and established procedures for new employee orientation and training
- Resolved employee dispute, work complaints and overall employee inquiries
- Worked collectively with department managers on semi-annual employee reviews; education and updates of employment policies and Federal and State mandates related to employee rights
- Managed and directed complete hiring process including pre-screening applicants, initial and final interviews.
- Reviewed and screened applicant resumes to identify qualified candidates
- Maintained work structure by updating job requirements and job descriptions for positions
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Advocated for staff members and counsel supervisors to identify and resolve conflicts
Office Manager
Arcon Architecture and Construction, Inc
03.2005 - 12.2009
- Accountable for administration and management of HR functions and office management for architectural and commercial real estate firm
- Provided oversight support including vendor and subcontractor management
- Supervised day to day office operations
- Fiscal responsibility inclusive of bookkeeping and financial oversight of vendors and subcontractors
- Created standards and procedures and procedures to ensure smooth adoption and transitions of new developments and projects.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Education
Associate of Arts - Communication And Marketing
Florida State College At Jacksonville
Jacksonville, FL05.1995
Skills
- Salesforce Software
- Team Recruiting and Onboarding
- In-Person and Telephone Interviewing
- Recruitment Management
- Staffing Agency Coordination
- Website Navigation
- Interpersonal Communication Skills
- Internet Sales
- Customer Service and Assistance
- Commission Sales
- Training Materials and Documentation
- Microsoft Office
- Staff Management
- Performance Monitoring
Timeline
Internet Sales Manager
Lennar Homes
03.2015 - 01.2021
Human Resources Specialist
FurnitureBlue, LLC
01.2010 - 07.2013
Office Manager
Arcon Architecture and Construction, Inc
03.2005 - 12.2009
Associate of Arts - Communication And Marketing
Florida State College At Jacksonville
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