Summary
Overview
Work History
Education
Skills
Telephone
Accolades And Organizations
Timeline
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Darby C. Bushey

Darby C. Bushey

Seymour

Summary

Dynamic Risk Manager with extensive experience at Westgate Resorts, adept at implementing comprehensive risk management programs that significantly reduced operational and financial risks. Proficient in Microsoft Excel and skilled in fostering team collaboration, I drive compliance and enhance safety protocols, ensuring organizational success through strategic planning and data-driven decision-making.

Overview

33
33
years of professional experience

Work History

Risk Manager

City of Pigeon Forge
Pigeon Forge
05.2022 - Current
  • Design and administer a comprehensive risk management program to minimize City risks and potential loss in compliance with industry and regulatory requirements.
  • Maintain a pulse on the latest regulatory and industry-wide guidelines and best practices to ensure the company’s long-term success.
  • Perform thorough risk assessments on an ongoing basis, collecting and analyzing meaningful data to make informed recommendations on operational changes and enhancements.
  • Perform in-depth analysis of multiple data sources in concert with internal stakeholders to identify potential risks.
  • Compile key metrics and statistics to develop risk reports and proposals for review by the executive team.
  • Secure buy-in to implement new risk management policies and procedures, training staff on new and existing risk management tools and standards to drive enterprise-wide compliance.
  • Effectively minimized the company’s financial, operational, and reputational risk through the planning, structuring, and implementation of a comprehensive risk management program.
  • Stayed abreast of the latest technology and platforms to minimize asset liability, collaborating with internal partners to design and implement job and department-specific processes and guidelines to mitigate risks.
  • Advised department leaders and C-level managers on risk management tools and technology to modify or improve existing risk management measures across critical job functions.
  • Created, executed, and evaluated various test scenarios to measure the effectiveness of existing and recommended internal controls for daily operations and critical business processes.
  • Reviewed existing standards, processes, and procedures to identify risks and devise evidence-based solutions to business challenges.

Regional Safety and Security / Risk Management Director

Westgate Resorts (Smoky Mountains Resort and Spa)
04.2010 - 05.2022
  • Company Overview: The Resort was the third largest property for Westgate, it is a 400-acre complex that borders the National park, we have 750+ employees, will have 1100+ units, 120 independent structures, and a 60,000-sg ft. watermark.
  • Responsibilities include but not limited to loss prevention, physical security, environmental health and safety, workers compensation, risk management, business continuity, employee education, OSHA/NFPA/DOT/Fleet & golf cart safety compliance.
  • Human resources investigating, filing detailed reports, turnover reduction, employee retention, and motivating employees to focus on employee development.
  • Lead Staff to excellent guest service, through consistent and exemplary training & motivation.
  • Kept the Emergency action plans, SDS, fire evac plans updated, and implemented.
  • Develop policy & procedures with Dept. Heads, and improvement suggestions.
  • Embrace the long-term goals for the company’s strategic plan; and future plans for property expansion.
  • Ensure that performance reviews, and evaluations of all employee’s, is completed in a timely manner.
  • Develop, implement & encourage Depts. to conduct in service training for employees, and annual training.
  • Enhance the Sales, Marketing & operations partnerships that lead to a positive working ethic between all departments; we are all one team.
  • Attend all HOA meetings to discuss our growth, success, and answer any questions that owners may have, and are addressed to the appropriate dept. Head.
  • Consistently model guest service through daily interaction, and resolving and anticipating issues. To always try to be proactive not reactive.
  • Highly visible, hands on manager and show the professionalism and the positive outlook to all staff and guests, ensuring that all aspects of the resort meet our high standards.
  • Demonstrate the confidence in handling emergencies, and directing department safety programs.
  • Act as the liaison to attorneys, insurance companies and individuals.
  • Reviews and analyse risk management programs.
  • Develop and administer risk-management and loss-prevention programs.
  • Initiate policies to comply with safety legislation of the Hotel & Resort practices.
  • Review all reports, and look for innovative ways for the most cost-effective plans to minimize asset liability.
  • Group sales, marketing, contracts, planning events, supervising staff, served as GM 2 months, sales pro program, budgeting models for a 380-million-dollar resort for all departments.
  • Advertisement, training, and customer service, tourism is a huge part of Westgate philosophy and keeping heads in beds, marketing the product is key to the success of a marketing and tourism division.
  • Event planning, attention to detail with contracts, meet and greets, and chamber of commerce reception and involvement along with other Business owners in the City.
  • Projecting Business models with Director in the marketing and sales division.
  • AHLA representative Westgate Resorts.
  • Chamber of Commerce- Gatlinburg.
  • The Resort was the third largest property for Westgate, it is a 400-acre complex that borders the National park, we have 750+ employees, will have 1100+ units, 120 independent structures, and a 60,000-sg ft. watermark.

Regional Operations Manager / Co owner

Allegiance Security / Risk Management Group; LLC
Daytona Beach
01.2000 - 01.2010
  • Perform Role to ensure that all criteria in Allegiance Security Group are communicated, understood, and achieved by the staff.
  • Create an operating environment that was consistent with client satisfaction, and assure that we had consistent results.
  • Monitor the client satisfaction and verify through analysis and all financial reports. If there were discrepancies initiate a corrective action plan.
  • Manage the day to day operations of the portfolios of all clients.
  • Maintaining service quality standards to the clients by ongoing evaluations and investigating complaints, and to initiate a corrective action plan.
  • Perform risk assessments, and develop risk management programs for the staff, and the clients. Each location was individually assessed to meet the federal and state laws of Florida.
  • Develop accurate detailed and aggressive long- and short-term financial objectives consistent with our company’s mission statement.
  • Prepare financial reports for Vice President of Operations and to clearly explain operational effectiveness, trends, and any variances.
  • Establish and maintain a proactive human resource function to ensure that employees remained motivated, training, and development, along with compliance, risk management, and labour regulations.
  • Execute marketing, sales, and operational activities that produce results that meet or exceed the company Business plan.
  • Ensure that safety practices of all employees, and the client staff in managing property emergency security procedures.
  • Established a and maintained applicable PM programs for the clients (hotels) to protect the physical assets of the client’s property.
  • Develop and administer risk-management and loss-prevention programs.
  • Initiate policies to comply with safety legislation and industry practices.
  • Research all reports on the most cost-effective plans to minimize asset liability.
  • Became co-owner in 2007, sit on the board of Directors, meeting quarterly by zoom and meet in person biannually to discuss budgets and growth of our company.

Sr. Deputy Sheriff

Franklin County Sheriff’s Office
01.1992 - 01.2000
  • Patrol assigned areas of the county, and perform law enforcement duties to ensure a safe environment.
  • Patrol assigned roadways to observe for traffic violations, assist stranded motorists.
  • Direct traffic, issue citations for any moving violations, investigate accidents, prepare and submit reports, make arrests as needed.
  • Respond to a variety of citizen complaints, robberies, assaults, domestic issues, vandalism, B&E’s, terrorism, bank robbery, drug task force, collect evidence and investigate homicide cases.
  • Interview victim & witnesses.
  • Appear in court for all cases pertaining to my case load and give testimony.
  • Detain, arrest, fingerprint, mug shot, file all paperwork for the jail & court Officer.
  • Serve as agent of the court for criminal warrants, and writs of execution, restitution, or attachment.
  • Transport prisoners to and from the county jail and corrections facility.
  • Perform court Officer Duties as assigned.
  • Managed 56 Officers, and a fleet of 70 Vehicles, boats, snowmobiles, and K-9 facilities.

Education

MBA - Business Management/Administration

SNHU
New Hampshire
06.2025

Risk Management degrees - ARM, and CRM certifications

Wheaton University
Boston, MA
01.2002

BA - Criminal Justice

UVM
Burlington, VT
01.1992

AS - Business Administration

State University of New York
Canton, NY
01.1987

High school -

Missisquoi Valley Union High School
Swanton, VT
01.1984

Skills

  • Microsoft Word
  • Microsoft Excel
  • Yield management
  • Property management systems
  • Payroll systems (Kronos, and ADP)
  • GIS survey maps
  • SDS Management system
  • Sales pro systems

Telephone

Mobile, (865) 315-0620

Accolades And Organizations

  • Volunteer EMT-I, Local Rescue Service, 1982-1999
  • Volunteer Fire Fighter, 6 years
  • Police Commissioner, 4 years
  • Voluntary Emergency Management Director, Swanton, VT, 15 years
  • Attended EMI, Emergency Management Institute, Emmetsburg, MD, 1990
  • Received Letter of Commendation, Governor Madeline Kunin (Vermont), 1989
  • Board of Director, NWMC, District 1 EMS Board, 4 years
  • Current Board Member and Co-owner, Allegiance Safety/Security/Risk Management Group, NC, FL

Timeline

Risk Manager

City of Pigeon Forge
05.2022 - Current

Regional Safety and Security / Risk Management Director

Westgate Resorts (Smoky Mountains Resort and Spa)
04.2010 - 05.2022

Regional Operations Manager / Co owner

Allegiance Security / Risk Management Group; LLC
01.2000 - 01.2010

Sr. Deputy Sheriff

Franklin County Sheriff’s Office
01.1992 - 01.2000

MBA - Business Management/Administration

SNHU

Risk Management degrees - ARM, and CRM certifications

Wheaton University

BA - Criminal Justice

UVM

AS - Business Administration

State University of New York

High school -

Missisquoi Valley Union High School

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Darby C. Bushey