Darby Christiaens
Sparks,NV
Summary
To further my professional career at Komatsu with a management position that will utilize the experience, abilities and drive I have built with the Company over the years.
Overview
21
21
years of professional experience
Work History
Service Supervisor
Komatsu AMERICA - KWEST
08.2020 - Current
- Ensured efficient processing of work orders by overseeing their initiation and finalization
- Efficiently managed the issuance and receipt of purchase orders
- Created accurate estimates for parts and service requests from diverse customers
- Managed customer correspondence regarding jobs, including obtaining purchase orders and processing payments
- Organized and executed successful company functions and events
- Performed various tasks related to parts management including looking up, ordering, receiving, storing, picking and shipping parts as well as processing core returns and inventory adjustments.
- Managed and oversaw a team consisting of 4 shop techs, 1 Lead tech, 1 Yard tech, 1 Lube tech, and 7 Field techs
- Head of safety committee and conduct safety audits.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
- Responded to customer requests for products, services, and company information.
Service Coordinator
Komatsu Equipment company
09.2012 - 08.2020
- Opening and closing of customer & internal work orders
- Issuing and submitting purchase orders
- Putting together parts and service estimates for both internal and external customers
- Correspondence with customers on jobs, obtaining POs and payments
- Submitting warranty claims
- Processing rental contracts and shipping paperwork for freight companies
- Coordinating company functions and events
- All aspects of the parts department including – looking up parts, ordering, transmitting, receiving, putting parts away, picking parts order, shipping, core returns and inventory adjustments
- Able to assist both customers and technicians with troubleshooting of machine codes
- Training of technicians, warranty admin, rental coordinator, and parts personnel
- Assisting TSE, PSSR, Sales Managers, Service Manager and Branch Manager with any tasks assigned
- Depositing checks, cash and taking credit card payments
- Provided troubleshooting expertise for computer issues
- Submitted and made changes to technician time as needed, while assisting with other branch functions.
Adminstrative assistant
the tire rack
01.2007 - 01.2012
- Implemented efficient inventory control measures
- Managed both shipping and customer counter orders efficiently
- Creating shipping order labels for warehouse
- Processed payments for invoices using cash, checks, and credit cards.
- Oversaw shipment logistics and maintained all relevant customs paperwork
- Provided exceptional customer service over the phone and in person.
- Picking of small parts and assisting the warehouse as needed.
Mail Clerk/contract processer
microsoft
01.2004 - 01.2007
- Distributing of company contracts to proper departments
- Creating document identification numbers for contracts for department tracking
- Scanning contracts into the system for archival
- Processing contracts for licensing software.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Education
Business adminstration -
University of Phoenix
Associate arts in business -
truckee meadows community college
Tier 4 Interim & Final troubleshooting training -
Komatsu Equipment company
KA Warranty Training
Komatsu Service Institute
Excellence in Leadership
Skills
- Customer Service Oriented
- All Microsoft Office Programs
- All KAC programs – CDK, SAP, Extranet, Komtrax, Concur, Cybersource, CSS & Cashpro
- Understanding of budgeting
- Service Order Flow
- Task Delegation
- Emotional Intelligence
References
Jim Sandercock
Branch Manager at Modern Machinery
208-866-5924
William Ehleringer
Branch Manager at Sunstate Equipment
775-313-2337
Timeline
Service Supervisor
Komatsu AMERICA - KWEST
08.2020 - Current
Service Coordinator
Komatsu Equipment company
09.2012 - 08.2020
Adminstrative assistant
the tire rack
01.2007 - 01.2012
Mail Clerk/contract processer
microsoft
01.2004 - 01.2007
Business adminstration -
University of Phoenix
Associate arts in business -
truckee meadows community college
Tier 4 Interim & Final troubleshooting training -
Komatsu Equipment company
KA Warranty Training
Komatsu Service Institute
Excellence in Leadership