Darby Debreus
Lynchburg,USA
Summary
As a Faculty Load Compensation Analyst at Liberty University, I manage faculty compensation, ensuring alignment with HR payroll procedures for over 2,000 instructors. By leveraging data management and reporting skills, I help streamline payroll processes and collaborate on tool development to optimize academic operations. Previously, as a Senior LTC Claims Representative at Genworth, I honed leadership skills, focusing on payment accuracy, issue resolution, and process improvements. I now aim to apply my analytical and HR expertise to enhance compensation systems and support Liberty University's academic community.
Overview
10
10
years of professional experience
Work History
Faculty Load Compensation Analyst
Liberty University
Lynchburg, United States
03.2024 - Current
- Oversee HR compensation processes for over 2,000 faculty members on the online campus, ensuring compliance with payroll procedures
- Manage academic contract overloads, adjunct load, and stipends while coordinating faculty records for accuracy and updates
- Collaborate with HR and Analytics teams to streamline academic process management tools, improving efficiency and payroll accuracy
- Drive compensation initiatives that align with the university objectives, improving satisfaction and retention
Senior LTC Claims Representative; Check Releasing
Genworth
Lynchburg, United States
03.2023 - 11.2023
- Reviewed and authorized payments up to $35K processed by Senior Claims Representatives, ensuring accuracy and adherence to policyholder contracts
- Managed the check queue on a rotational basis, overseeing the categorization, tracking, and distribution of checks to team members, while producing daily data reports
- Monitored team communications via Microsoft Teams, facilitating coordination with Long-Term Care Representatives (LCRs) and ensuring prompt resolution of escalated check requests
- Provided detailed feedback to claims managers on recurring error patterns, identifying opportunities for coaching and process improvement
Senior LTC Claims Representative; Payment Servicing
Genworth
Lynchburg, United States
10.2019 - 03.2023
- Adjudicated Long-Term Care claims by thoroughly reviewing proof of losses, evaluating care providers, and ensuring compliance with ongoing eligibility requirements
- Processed reimbursement invoices and facilitated the issuance of benefit payments to insured individuals or their estates
- Conducted investigations into claims with payment discrepancies, applying critical thinking to identify root causes and implement effective resolutions
- Mentored new Service Claims Representatives (SCRs) during training and was selected to lead small-scale process improvement initiatives
Operations Team Lead
Concentrix
Lynchburg, United States
10.2018 - 10.2019
- Led and supported a team of 18-20 agents on the PNC Bank account, driving performance, managing attendance, and enhancing employee engagement while cultivating a positive and motivating workplace culture
- Monitored key performance indicators (KPIs) and provided personalized coaching through weekly 1-on-1 sessions to guide agents on performance improvement, behavior, and career development
- Led monthly team meetings to review performance, gather feedback, and strengthen team cohesion, ensuring alignment with HR goals and employee engagement strategies
- Prepared and analyzed weekly data reports for the Operations Manager, identifying employee strengths, areas for improvement, and opportunities for professional growth
Customer Service Advisor II; Financial Services
Concentrix
Lynchburg, United States
06.2018 - 10.2018
- Delivered high-quality customer service to PNC Bank clients, ensuring first-call resolution and improving client retention through tailored financial solutions
- Accurately documented and addressed customer complaints, utilizing strong problem-solving skills to de-escalate and resolve issues at the initial point of contact
- Recognized as a Subject Matter Expert immediately after training, providing mentorship and support to new team members, demonstrating advanced expertise in financial services and a commitment to team development
Writing Center Student Assistant
Liberty University School of Law
Lynchburg, United States
08.2016 - 12.2017
- Performed clerical functions, including bookkeeping and data entry, to support the operations of the Student Affairs department
- Organized and coordinated events, overseeing logistics such as event setup, activity facilitation, and participant engagement
- Managed departmental supplies by conducting inventory checks and ensuring proper organization and availability
- Proctored examinations for over 30 law students, ensuring compliance with testing protocols and accurately organizing exam materials post-assessment
Dining Services Administrative Assistant
Liberty University
Lynchburg, United States
08.2015 - 05.2016
- Collaborated with the Training and Safety Manager at Sodexo to develop and implement onboarding safety training programs for new hires, providing administrative and technical support
- Ensured compliance with organizational safety protocols by leading interactive training sessions and reinforcing safety best practices across Liberty University's dining units
- Managed and maintained employee safety records, including accident reports and training documentation, to ensure compliance with HR and regulatory standards
- Assisted in audits and incident investigations, following OSHA guidelines, to identify corrective actions and develop preventive strategies for a safer work environment
Food Service Management Intern
Sodexo
Lynchburg, United States
06.2015 - 08.2015
- Partnered with the operations leadership team at Sodexo to ensure smooth operational performance, a positive employee experience, and adherence to safety protocols
- Gained hands-on experience in functions such as quality control, workforce planning, budgeting, staffing, and performance management
- Led the onboarding and training of new hires, offering administrative and technical HR support to ensure a seamless transition and compliance with company standards
- Conducted research and compiled data for a comprehensive safety training program aimed at reducing workplace accidents, and successfully presented the initiative to over 100 employees, driving improvements in workplace safety
Dining Services Student Worker
Liberty University
Lynchburg, United States
04.2014 - 05.2015
- Contributed to a variety of operational tasks within the dining services at Liberty University, ensuring efficient service delivery and adherence to quality standards
- Chosen for a competitive leadership and management internship with Sodexo, the university's dining services provider, based on demonstrated performance and leadership potential
Education
Master of Business Administration - Project Management, Public Relations
Liberty University
12.2017
Bachelor of Science in Business Administration - Human Resource Management, International Business
Liberty University
12.2015
Skills
- Human Resources (HR)
- Compensation Administration
- Business Analysis
- Data Management
- Leadership & Mentorship
- Process Improvement
Timeline
Faculty Load Compensation Analyst
Liberty University
03.2024 - Current
Senior LTC Claims Representative; Check Releasing
Genworth
03.2023 - 11.2023
Senior LTC Claims Representative; Payment Servicing
Genworth
10.2019 - 03.2023
Operations Team Lead
Concentrix
10.2018 - 10.2019
Customer Service Advisor II; Financial Services
Concentrix
06.2018 - 10.2018
Writing Center Student Assistant
Liberty University School of Law
08.2016 - 12.2017
Dining Services Administrative Assistant
Liberty University
08.2015 - 05.2016
Food Service Management Intern
Sodexo
06.2015 - 08.2015
Dining Services Student Worker
Liberty University
04.2014 - 05.2015
Master of Business Administration - Project Management, Public Relations
Liberty University
Bachelor of Science in Business Administration - Human Resource Management, International Business
Liberty University
Similar Profiles
MICHAEL R. PEREZMICHAEL R. PEREZ
Adjunct Faculty at Liberty UniversityAdjunct Faculty at Liberty University
Aaron WebsterAaron Webster
Teacher's Assistant at Liberty UniversityTeacher's Assistant at Liberty University
John BobeJohn Bobe
Facilities Attendant at Liberty UniversityFacilities Attendant at Liberty University