Darby Jones
Waller
Summary
Reliable Emergency Dispatcher with background in efficiently coordinating emergency services. Strengths include high-level multitasking, managing high-stress situations, and clear communication skills. Experience includes directing first responders to locations swiftly, ensuring safety of all parties involved, and providing calm reassurance during crisis situations. Proven impact in previous roles through successful handling of numerous emergencies contributing to community safety and wellbeing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Harris Fort Bend ESD 100
09.2025 - Current
- Coordinated emergency response efforts for various incidents and events.
- Monitored radio communications and dispatched personnel to appropriate locations.
- Maintained accurate logs of emergency calls and responses for record-keeping.
- Collaborated with local agencies to ensure effective emergency management.
- Provided clear instructions to callers during high-stress situations.
- Utilized computer-aided dispatch systems for real-time tracking and updates.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
Public Safety Dispatcher
Bexar County Fire Marshal's Office
11.2024 - 08.2025
- Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed.
- Enters call subject matter into computer and prioritizes calls for service.
- Enters all pertinent information regarding all calls for service into the Computer Aided Dispatch (CAD) system.
- Dispatches for all fire departments in unincorporated Bexar County for medical and fire responses.
- Maintains the location of all Fire Department, Fire Marshal and Office of Emergency Management personnel.
- Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance.
- Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information.
- Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history.
- Maintains public safety responder location and en route status logs.
Commercial Service Coordinator
Shafer Services Plus
04.2024 - 11.2024
- Dispatch/Schedule for Shafer Commercial Team HVAC technicians and plumbers.
- Generate Purchase Orders.
- Pull permits for necessary jobs that require permits through various city jurisdictions.
- Provide input for and actively work to achieve and maintain a healthy positive work environment.
- Determine workloads and assign resources required to meet our customer expectations and company objectives.
- Develop and ensure the attainment of call flow objectives and standards of performance through daily and weekly strategy planning and goal setting.
- Interact with all departments in order to resolve any pending issues in a positive professional manner.
- Correspond with and process all service calls, invoices, and quotes through Corrigo Pro and Service Channel for CBRE JCPenney, The Church of Jesus Christ of Latter Day Saints, and Frost Bank.
Public Safety Dispatcher
Bexar County Sheriff's Office
11.2023 - 03.2024
- Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed.
- Enters call subject matter into computer and prioritizes calls for service.
- Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incidents or provide assistance.
- Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information.
- Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history.
- Maintains public safety responder location and en route status logs.
- Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures.
Electrical & Plumbing Dispatcher
Fuller HVAC
02.2023 - 11.2023
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised technician dispatching, route planning and vehicle tracking for over 14 technicians.
- Identified locations and needs of callers to accurately send assistance.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Recorded results of service calls to create report summaries for senior management.
- Utilized the Service Titan platform for scheduling, billing, and building estimates for customers.
- Pulled permits for necessary jobs that required permits through various city jurisdictions.
Plumbing Dispatcher
MPE Services
07.2022 - 02.2023
- Field high volume incoming service calls while being able to multitask.
- Assess customer needs and dispatch appropriate service technicians. Respond to customer service issues in a timely manner.
- Maintain accurate records and document all customer service activities and discussions.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Receives calls, greets visitors, and directs to supervisor or to other staff members only those contacts needing their attention or action.
- Follow up on estimates with plumbers that have been sent out to customers.
- Scheduled, dispatched, mobile invoiced, and processed payments through ServiceTitan.
- Reviews and reconciles invoices for routine services.
- Correspond with and process all related plumbing invoices through Ecotrak Facility Management Software for Flynn Restaurant Group and Inspire Brands.
- Pull permits for necessary jobs that require permits through various city jurisdictions.
Education
Obtained Transfer Credits - Biology
Palo Alto College
San Antonio, TX12-2018
High School Diploma -
Stockdale High School
Stockdale, TX05-2015
Certification
- Basic Telecommunications Operator License: 11/01/24
The Basic Telecommunicator Licensing Course is designed to provide the new telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency communications as required by the commission for licensing.
- TCIC/NCIC Certification: 01/01/25-01/01/27
TCIC/NCIC certification is a training course that teaches users how to access and use the Texas Crime Information Center (TCIC) and the National Crime Information Center (NCIC). The course also teaches users how to handle and share criminal justice information.
- Adult and Pediatric First Aid/CPR/AED: 12/01/23-12/01/25
An 'Adult and Pediatric First Aid/CPR/AED' certification signifies that the holder has completed a training course which equips them to recognize and respond to various first aid emergencies, including breathing and cardiac issues, for both adults and children (infants to adolescents), teaching them how to perform CPR and use an AED appropriately depending on the victim's age, all while following proper safety protocols and emergency response procedures.
- Temporary Telecommunications Operator License: 11/01/23- 11/01/24
A temporary telecommunications license, often referred to as a 'Special Temporary Authority (STA)' license, is a permit issued by a regulatory body like the Federal Communications Commission (FCC) that allows an entity to operate a telecommunications system for a limited time, typically during an emergency or for a specific project requiring immediate access to radio frequencies, where a standard license process would be too lengthy.
Timeline
Emergency Dispatcher
Harris Fort Bend ESD 100
09.2025 - Current
Public Safety Dispatcher
Bexar County Fire Marshal's Office
11.2024 - 08.2025
Commercial Service Coordinator
Shafer Services Plus
04.2024 - 11.2024
Public Safety Dispatcher
Bexar County Sheriff's Office
11.2023 - 03.2024
Electrical & Plumbing Dispatcher
Fuller HVAC
02.2023 - 11.2023
Plumbing Dispatcher
MPE Services
07.2022 - 02.2023
Obtained Transfer Credits - Biology
Palo Alto College
High School Diploma -
Stockdale High School