Darby McDonald
Englewood,CO
Overview
4
4
years of professional experience
Work History
Beverage Cart Attendant
South Suburban Parks & Recreation
04.2023 - 09.2023
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Established rapport with customers by providing friendly and attentive service.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
Hotel Front Desk Clerk
Rally Hotel
01.2022 - 08.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Server
Cherry Creek Country Club
05.2021 - 09.2021
- Served breakfast, lunch, and dinner to 50-100 members per shift
- Memorized over 25 menu items and rotating specials in order to give customized recommendations to members and their guests
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
Pool Attendant
Cherry Creek Country Club
05.2021 - 09.2021
- Monitored a 1000 square ft pool, additional baby pool, lockers, and bathrooms to ensure a clean and enjoyable environment
- Provided a safe environment for over 350 members to swim while strictly enforcing pool rules and offering top-notch customer service
- Reacted quickly to emergency situations.
Kids Camp Counselor
Cherry Creek Country Club
05.2021 - 08.2021
- Supervised over 35 children ages 4-12
- Organized and lead a variety of daily outdoor events including tennis, golf, fitness training, and swimming
- Collaborated with counselor team to create a fun, engaging, and memorable summer
- Achieved certifications in CPR and First Aid to ensure the safety of all the campers.
Sales associate
Wrights
12.2019 - 04.2020
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customers through the process of successfully finding their ideal styles
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively stay informed about latest sales offerings and loyalty programs.
Personal Assistant
Andrika King Design
10.2019 - 12.2019
- Provided administrative support to the President of a nationwide company and oversaw heavy calendar management, travel arrangements, and expense reports
- Utilized excellent customer service to schedule appointments via phone, text, and email for a company with over 200 clients
- Planned and coordinated internal meetings and off-site events by selecting venues, vendors, and arranging transportation while staying within a strict budget.
Receptionist
Bancroft Capital
05.2019 - 07.2019
- Prepared, proofread, edited, and finalized incoming and outgoing documents and reports
- Received and greeted clients as the first point of contact
- Multitasked a variety of administrative duties including operating high volume phone calls
- Helped maintain office organization and security by making clients sign in with their ID present
- Handled client inquiries via phone, email, and fax in a timely manner.
Education
Technical Theatre -
Mira Costa High School
Manhattan Beach, CA06.2020
Skills
- Budgeting
- Social media marketing
- Content marketing
- Account management
- Health and safety training
- Microsoft Word
- Powerpoint
- Customer Service
- Problem-Solving
- Attention to Detail
Languages
English
American Sign Language
Limited Working
Organizations
National Charity League, 08/2015 - 07/2020, Events coordinator and Secretary
Timeline
Beverage Cart Attendant
South Suburban Parks & Recreation
04.2023 - 09.2023
Hotel Front Desk Clerk
Rally Hotel
01.2022 - 08.2022
Server
Cherry Creek Country Club
05.2021 - 09.2021
Pool Attendant
Cherry Creek Country Club
05.2021 - 09.2021
Kids Camp Counselor
Cherry Creek Country Club
05.2021 - 08.2021
Sales associate
Wrights
12.2019 - 04.2020
Personal Assistant
Andrika King Design
10.2019 - 12.2019
Receptionist
Bancroft Capital
05.2019 - 07.2019
Technical Theatre -
Mira Costa High School
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