Darby Novich
Irvine,CA
Summary
Dynamic and results-oriented professional with demonstrated success in cultivating relationships with high-profile clients, establishing and optimizing processes, and driving long term growth within an organization. Significant fundraising experience for non-profits, including the Children's Advocacy Center of Benton County and Cancer Challenge of Northwest Arkansas. With over 20 years of volunteer experience, starting from helping to build a school in the Grenadine Islands as young as 5 years old, to most recently helping rebuild the community of Cayey, Puerto Rico after a devastating hurricane, I am passionate about helping others and dedicated to fostering positive and impactful relationships.
Overview
3
3
years of professional experience
Work History
Sr Manager, Enterprise Client Experience- Acres
AcreTrader
02.2023 - 07.2024
- Brought on to establish and optimize processes and workflows from scratch, enabling efficient scaling of the business.
- Successfully manage the onboarding, implementation, and training processes for both SMB and Enterprise clients, ensuring smooth transitions and effective adoption of Acres.
- Maintain strong client relationships by acting as primary point of contact throughout the lifetime of partnership to ensure renewals and long term account growth.
- Conduct regular touch points and quarterly business reviews with clients to assess their needs, address concerns, and identify opportunities for upselling.
- Collaborate closely with product and engineering teams to align the product roadmap with customer requirements, ensuring the continuous enhancement of Acres.
- Collaborate with marketing to create and release effective campaigns for new feature releases to enhance adoption and client engagement with new developments in Acres.
- Leverage HubSpot as a CRM platform to effectively manage and track customer relationships, sentiment, and engagement, fostering proactive and personalized customer interactions.
- Utilize Amplitude and Segment analytics to monitor customer patterns and identify areas of improvement, enabling data-driven decision-making, proactive customer support, and revenue forecasting.
- Created and automated client tier system in Hubspot to ensure appropriate engagement based on ACV and growth potential.
Technical Recruiter
AcreTrader
03.2022 - 04.2023
- Orchestrated end-to-end recruitment efforts, strategically sourcing, assessing, and onboarding top-tier talent across diverse portfolios of needs.
- Spearheaded hiring of 70 high-caliber professionals, contributing to a 46% surge in company headcount within initial 10 months of tenure. These placements encompassed pivotal roles ranging from investment analysts to software engineering directors and legal counsel, among other critical positions.
- Collaborated with Directors, VPs, and C-Suite executives to create job descriptions and hiring plans for diverse roles, focusing on aligning candidate attributes with company values.
- Led junior recruiters and coordinators, providing guidance, support, and training.
- Implemented streamlined HR processes, improving hiring efficiency and effectiveness.
- Managed vendor relations and negotiations with third party firms, legal counsel, and software solutions.
- Implemented and utilized Rippling HRIS to complete onboarding tasks and Rippling ATS for candidate and requisition management.
Technical Recruiter - Enterprise Team
The Judge Group
09.2021 - 03.2022
- Facilitated comprehensive IT recruitment initiatives for Enterprise-level accounts, specializing in technical roles such as software engineers, scrum masters, product owners, and managers for distinguished clients including Walmart Tech, Vanguard, and Charles Schwab.
- Consistently surpassed weekly activity targets while maintaining 21% spread margin goal.
- Utilized diverse sourcing strategies—internal ATS, Boolean search techniques, LinkedIn Recruiter, social media, networking, and cold calling—to secure top-tier talent for contract, contract-to-hire, and direct placement positions.
- Collaborated daily with hiring managers to discuss requirements, review resumes, facilitate interviews, and oversee onboarding processes.
- Demonstrated adeptness in understanding visa requirements, effectively navigating and facilitating processes related to visa applications and requirements for international hires, ensuring compliance and successful placements.
Professional Recruiter
Insight Global
07.2021 - 09.2021
- Performed all full cycle recruiting responsibilities below.
- Maintained Insight Global Professional Recruiter standards weekly.
- Created training database for internal new hire class in Microsoft One Note and used excel to create streamlined promotion track reporting tool for each new hire according to desired promotion path.
- Consistently exceeded goals and performed above spread growth line maintaining average of 24% spread margin.
Recruiter
Insight Global
01.2021 - 07.2021
- Conducted end-to-end recruitment nationwide, encompassing IT and non-IT roles for leading Fortune 500 firms across diverse sectors, with a primary focus on Walmart Tech. This involved sourcing and placing talent for a spectrum of positions, ranging from software engineers and sales professionals to support and marketing roles.
- Sourced high-caliber candidates for contract, contract-to-hire, and direct placement positions by leveraging internal recruiting software, Boolean search techniques, social media, LinkedIn Recruiter, networking, cold calling, and various job boards.
- Worked closely with hiring managers weekly, handling discussions on requirements, rate negotiations, resume reviews, interview scheduling, onboarding, market analysis, and crafting tailored hiring plans to meet client needs and job specifics.
- Created and maintained candidate, consultant, and client relationships throughout lifetime of consultant placement.
- Quickly learned complex recruitment and sourcing methods, efficiently adapting to the job's demands. This resulted in successfully filling 12 positions in the first 6 months of employment and allowed me to complete the 12 month promotion track 50% faster than historical company average.
Education
Bachelor of Science - Organizational Leadership
University of Arkansas, Fayetteville
Fayetteville, AR05.2020
Skills
- CRM & ATS platforms
- LinkedIn Recruiter
- Google X-Ray
- Adobe
- Sourcing
- G Suite & Microsoft Office
- Executive level full cycle recruitment & candidate pipeline management
- Enterprise client relationship management
- Strategic planning
- Project Management
Timeline
Sr Manager, Enterprise Client Experience- Acres
AcreTrader
02.2023 - 07.2024
Technical Recruiter
AcreTrader
03.2022 - 04.2023
Technical Recruiter - Enterprise Team
The Judge Group
09.2021 - 03.2022
Professional Recruiter
Insight Global
07.2021 - 09.2021
Recruiter
Insight Global
01.2021 - 07.2021
Bachelor of Science - Organizational Leadership
University of Arkansas, Fayetteville