Darby Ray
Compliance/Social Work
AUSTIN,TX
Summary
Proven track record in enhancing compliance and operational efficiency at the Housing Authority of the City of Austin. Excelled in roles requiring analytical thinking and exceptional organizational skills, achieving department goals with a focus on proactive risk management. Demonstrated excellence in team collaboration and communication, significantly improving client engagement and service delivery. Able to make sound decisions when faced with multifaceted problems and consistently exceeds performance evaluations.
Overview
23
23
years of professional experience
Work History
Assistant Compliance Manager
Housing Authority of the City of Austin
Austin, Texas
09.2019 - Current
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Provided monthly reports to include feedback on strengths and areas to improve, to ensure future accuracy.
- Assists with department audits.
- Facilitated training for current and new employees.
- Aided with developing and revising procedures, policies, and forms.
- Identified potential compliance issues and addressed them proactively to minimize company exposure.
- Consistently hit department goals.
Intake Specialist II
Housing Authority of the City of Austin
Austin, Texas
01.2016 - 09.2019
- Assisted clients with complex situations by providing clear guidance on intake process and available services, resulting in increased understanding and engagement.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
- Resolved escalated calls/situations.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within organization.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within Intake Specialist role.
Eligibility Specialist
Housing Authority of the City of Austin
Austin, Texas
10.2013 - 01.2016
- Coordinated rental assistance and services for clients.
- Maintained and organized a caseload of over 300 clients.
- Communicated with people from various cultures and backgrounds on application process.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Consistently achieved department goals.
Client Development Specialist
Supportkids
Austin, Texas
08.2001 - 12.2010
- Educated parents about options available regarding child support.
- Qualified clients for case acceptability.
- Handled escalated service issues.
- Made/taken over 2,000 calls per month.
- Consistently achieved department goals.
Education
Bachelor of Arts - Social Work
University of Texas At Austin
Austin, TX 05.2001 -
Skills
Compliance Monitoring
Timeline
Assistant Compliance Manager
Housing Authority of the City of Austin
09.2019 - Current
Intake Specialist II
Housing Authority of the City of Austin
01.2016 - 09.2019
Eligibility Specialist
Housing Authority of the City of Austin
10.2013 - 01.2016
Client Development Specialist
Supportkids
08.2001 - 12.2010
Bachelor of Arts - Social Work
University of Texas At Austin
05.2001 -
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