Darcel Jennings
New York,NY
Summary
Results-oriented professional with 8 years of experience delivering exceptional customer service and maintaining efficient store operations. Upon completion of Pawsability's 70-hour training program, Darcel Jennings now seeks to enter the dog grooming industry, aspiring to the role of a bather. She possesses a collaborative spirit, demonstrates drive, and a deep love for animals.
Overview
6
6
years of professional experience
Work History
Intern
Pawsability Dog Club
Brooklyn, NY
01.2025 - 03.2025
- Graduated from Pawsability's Vocational Training Program and acquired the soft and hard skills needed to safely work in a dog daycare and grooming facility
- Assisted with basic baths, completed 3 different baths of varying breeds, acquiring foundational skills in the proper techniques of bathing, brushing, and blow-drying.
- Monitored the dogs during playtime which included reading their body language to ensure they were playing safely (15-20 dogs per play area)
- Cleaned up after the dogs and conducted regular spot and deep cleaning throughout the day
- Assisted with dog walks around the neighborhood
- Provided dogs with food during lunch time
- Engaged with customers during check in and check out
- Familiar with how to manage GINGR (Pawsability's POS software system)
- Learned about several pet care service businesses including: animal rescues, animal hospitals, and pet shops
Retail Sales Associate
TJ Maxx
New York, NY
07.2023 - 09.2024
- Organized and returned clothing from fitting rooms; maintained a clean and orderly sales floor.
- Provided exceptional customer service, assisting with inquiries and offering helpful solutions.
- Ensured efficient department operations through organization and cleanliness.
- Enhanced customer shopping experience with attentive and proactive service.
- Demonstrated strong work ethic, punctuality, and adaptability.
- Maintained accurate inventory records, ensuring product availability and timely restocking.
- Operated point-of-sale system efficiently, processing transactions with precision and speed.
- Assisted customers in locating merchandise, enhancing shopping experience and fostering loyalty.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Implemented loss prevention measures, safeguarding store assets and reducing shrinkage risk.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Coordinated with stock team to expedite restocking of high-demand items.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Implemented feedback from customer surveys to enhance shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Monitored sales trends and provided feedback to management for strategic merchandising decisions.
- Collaborated with team members to organize store displays, optimizing product visibility and accessibility.
- Trained new associates on company policies and procedures, promoting consistency in service standards.
- Resolved customer inquiries and complaints effectively, contributing to positive brand reputation.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Supported store management in planning and executing seasonal promotions and sales events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Production Worker
Goodwill Industries
New York City
10.2018 - 03.2020
- Sorted and organized clothing items, ensuring timely preparation for the sales floor.
- Accurately priced and tagged shoes, bags, and accessories, maintaining consistent inventory.
- Collaborated effectively with team members to ensure items were display-ready.
- Demonstrated adaptability and a strong work ethic, consistently meeting deadlines
- Operated production machinery to ensure efficient workflow and quality output.
- Collaborated with team members to meet daily production goals and deadlines.
- Conducted regular inspections of products for quality assurance compliance.
- Assisted in training new employees on safety protocols and operational procedures.
Education
High School Diploma -
Manhattan School For Career Development
New York (City), NY09-2000
Skills
- Quick learner
- Fast learner
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Decision-making
- Quantitative skills
- Excellent communication
- Idea development and brainstorming
- Data analysis
- Reliability
- Project planning
- Organizational skills
Timeline
Intern
Pawsability Dog Club
01.2025 - 03.2025
Retail Sales Associate
TJ Maxx
07.2023 - 09.2024
Production Worker
Goodwill Industries
10.2018 - 03.2020
High School Diploma -
Manhattan School For Career Development