Darcel Osborne
West Palm Beach,Florida
Summary
"Dynamic and adaptable professional with diverse experience across e-commerce, customer service, hospitality, and administrative roles. Skilled in training new hires as an Amazon E-Commerce Fulfillment Shopper, delivering exceptional customer support as a Pharmacy Tech Assistant at Walgreens, and engaging guests as a Hostess at Cracker Barrel Old Country Store. Proven ability to multitask and enhance experiences as a Customer Service Representative at Party City, coupled with expertise in administrative duties as a Clerk Typist at Children and Families. Known for strong interpersonal, organizational, and problem-solving skills in fast-paced environments."
Overview
1
1
Certification
Work History
E-commerce Fulfillment Specialist
Amazon/Whole Foods
04 2018 - 03 2025
- Utilized handheld devices to shop and complete online orders with accurracy.
- Trained new hires on operational procedures and workflow best practices.
- Placed completed orders in labeled, temperature-appropriate storage pending driver and customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Collaborated with departments to ensure customer satsifaction and order fulfillment.
- Demonstrated speed and accuracy in order item selection.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Performed daily opening/closing procedures according to company guidelines for operational excellence.
- Reported order discrepancies to team leader or other manager.
- Verified each item matched order sheet's description.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Stored perishable items in refrigerated area until customer's pickup.
- Scanned each item's barcode before item's removal from shelf.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Front Office Assistant
Children And Families
10 2013 - 08 2017
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Pharmacy Technician Assistant
Walgreens
02 2008 - 04 2013
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
- Promoted a positive work environment through collaboration and open communication among team members.
- "Accurately measured and prepared prescriptions, maintained organized inventory through medication alphabetization, managed customer transactions at the register, provided exceptional phone support, efficiently retrieved patient information using database systems, ensured prompt service in a fast-paced drive-thru setting."
- Maintained patient confidentiality in handling sensitive information
Customer Service Representative
Party City
01 2003 - 11 2006
- Provided tailored adjustments for costumes to meet customer needs.
- - Assisted customers in locating items and answering inquiries promptly and professionally.
- - Maintained a well-organized store environment to enhance customer experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Restaurant Hostess
Cracker Barrel Old Country Store
06 2000 - 12 2002
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Checked in with servers to confirm preparedness before seating customers.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- "I warmly welcomed and engaged with customers, always sharing a friendly smile."
Education
Diploma - Word/Data Processing
C.P.B Vocational School
04.1990
Diploma -
North Shore High School
06.1989
Skills
- Administrative Skills
- Computer operation
- Data entry
- Data base
- Word processing
- Microsoft Word
- Typing
- Administrative
- Customer Interaction and Service
- Customer service
- Communication skills
- Phone etiquette
- Food service
- Food safety
- Nutrition
- Analytical and Problem-Solving Skills
- Analytical skills
- Inventory control
- POS (Point of Sale systems)
- E-commerce
- Order fulfillment
- Collaboration
- Specialized and Industry-Specific Skills
- Pharmaceuticals
- Packaging
- Security
- Organizational
- Stock Management
- Hospitality and Guest Relations
- Table setting knowledge
- Food preparation and safety
- Interactive communication skills
- Hospitality service expertise
- Ordering procedures
- Guest seating arrangements
Accomplishments
"Collaborated with team members to efficiently complete time-sensitive orders, ensuring on-time delivery. Partnered with problem solvers and trainers to address challenges with pickup and curbside orders, utilizing handheld devices for streamlined issue resolution."
Performed basic maintenance on printers, ensuring consistent functionality and minimizing downtime.” Assisted teammates in completing orders promptly, ensuring efficiency and timely delivery to meet customer expectations.
"Successfully retrained new recruits who had previously received training from other trainers, ensuring alignment with updated procedures and standards. Provided tailored guidance to address knowledge gaps, fostering improved performance and confidence among team members."
"Recognized as 'Replacement Rockstar of the Year' by an Amazon Area Manager for consistently providing excellent quality substitutes for out-of-stock items throughout the year, ensuring customer satisfaction and maintaining operational efficiency.”
Recognized as 'Star Student' for outstanding achievements in Word Processing and Career Development, earning multiple awards for excellence.
Additional Information
- "Trained by the Palm Beach County Sheriff's Department to serve as a School Crossing Guard, demonstrating commitment to community safety and responsibility.”
Certification
- Security Gaurd
- CPR
Timeline
E-commerce Fulfillment Specialist
Amazon/Whole Foods
04 2018 - 03 2025
Front Office Assistant
Children And Families
10 2013 - 08 2017
Pharmacy Technician Assistant
Walgreens
02 2008 - 04 2013
Customer Service Representative
Party City
01 2003 - 11 2006
Restaurant Hostess
Cracker Barrel Old Country Store
06 2000 - 12 2002
Diploma - Word/Data Processing
C.P.B Vocational School
Diploma -
North Shore High School
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