Darcel Wilson

Manage daily, weekly, and monthly operations to achieve successful business outcomes of million-dollar store. Lead my sales team in driving sales, brand loyalty, and providing exceptional customer service; inspire and motivate the entire team by sharing knowledge and best practices for sales, merchandising, and inventory processes. Solely responsible for recruiting and maintaining a diverse, high-performing team through consistent selection and development of Hustler Values and Mission. Manages the in-store receiving process, price changes from start to finish, and ensures the store is compliant with standards. Implemented security awareness and took the store from a 15% shrink to 3% within the first year.

Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships. Managed daily operations, opening and closing of the store, developed weekly schedules for associates based on the needs of the business, and coordinated with the Store Manager regarding floor moves, merchandising, and display maintenance in an effective manner to ensure tasks were completed on schedule. Handled customer inquiries and complaints with professionalism and patience.

Managed daily operations of jewelry sales increasing plan from $750,000 to $1 million. Established store tactics and strategies to achieve operational performance and sales goals. Delivered excellent customer service and adhered to standard practices to maximize sales. Generated repeat business to customer concerns with friendly and knowledgeable service by actively listening to concerns and resolving issues. Strengthened work flow productivity by hiring, managing and developing talent. Managed opening, closing and shift change functions to maintain operational standards each day with updating and maintaining visual displays, prepared weekly schedules to verify proper floor coverage.

Managed daily operations of jewelry sales generating $1.2 million to $2 million annually. Provide floor sales leadership and supervise 6 jewelry consultants to meet and exceed corporate goals and objectives in sales, credit, warranties, repairs and special events while delivering a high level of customer service. Managed store operations include staff hiring, training, coached and mentored 4 consultants to achieve promotions, opening and closing of store, schedules, payroll, inventory control, visual presentations and store maintenance. Took on additional responsibilities within district including managing 2 stores at the same time, resolving guest issues from other stores within district. Was Preferred Guest Savings Event Champion to drive sale throughout the district during the event and participated in recruiting events to staff other stores.