Darcell Edwards
Manor,TX
Summary
Business Innovative Operations Specialist with over 5+ years that enhanced business performance, customer satisfaction, and delivered results by using my business operations/technical skills expertise to lead and partner while overseeing systems, processes, and projects. Contribute my analysis and research skills, and reporting knowledge, while exemplifying high attention to detail, intellectual curiosity, willingness to learn, leadership, problem-solving, communication skills, and building and maintaining relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Investigative Support Specialist II
Texas Department of Public Safety
05.2022 - Current
- Conducts investigations of criminal history data for alleged violations of laws, rules, and regulations and determine eligibility and/or compliance for new, renewal, and current licenses and/or registrations issued by the Regulatory Service Division
- Collects and compiles a variety of evidence and statistical production data and conducting field investigations for audits, inspections, or studies.
Bios Specialist
Texas Workforce Commission
08.2021 - 12.2021
- Provided excellent customer service by increasing customer satisfaction from 78% to 89%
- Improve business processes and support future business needs
- Provide technical assistance and process improvements
- Practiced agile development methodologies with current networking technologies Continuous rapport building with internal and external customers.
- Followed all company policies and procedures to deliver quality work.
Education
Bachelor of Science - Exercise Sports Science
McMurry University
Abilene, TXMaster of Science - Management Information Systems
Minot State University
Minot, ND12.2021
Skills
- HTML, Java
- Windows, Linux, MacOS
- SharePoint, Google Analytics, DropBox
- Agile Development, Remote Leadership, Objective Oriented Designs, Problem Solving, Computer Networking, Data Visualization, Help Desk
- Macros, Pivot Tables, VLOOKUPS, Microsoft Azure, Visio, SharePoint, InfoMaker, Adobe Acrobat, Power BI, Teams, Access, PowerPoint, Leadership, Problem solving, Help desk, Desktop support, troubleshooting, printer and fax, Interpersonal skills, Teamwork, Excellent organization and communication skills, Virtual Instructor
Activities
Continuing certifications for Google IT Support: Computer networking, Operating systems, System Administrator and IT Infrastructure Services, IT Security, SAS Programming, Human Resources: Recruiting, Hiring, and onboarding employees, Managing employee performance and compensation. Google Data Analytics.
Timeline
Investigative Support Specialist II
Texas Department of Public Safety
05.2022 - Current
Bios Specialist
Texas Workforce Commission
08.2021 - 12.2021
Bachelor of Science - Exercise Sports Science
McMurry University
Master of Science - Management Information Systems
Minot State University