DARCELLE D. PINCKENS
Upper Marlboro,MD
Summary
Seasoned administrative professional with a successful track record at Medstar Washington Hospital Center, recognized for high-speed typing skills exceeding 80 wpm and outstanding customer service. Proficient in EMR/EHR systems and committed to maintaining patient confidentiality, effectively combining technical capabilities with strong interpersonal relations. Notable achievements include streamlining administrative processes to boost operational efficiency.
Overview
34
34
years of professional experience
Work History
Unit Secretary
University of Maryland
Largo, MD
06.2023 - Current
- Provides administrative assistance to the Charge Nurse
- In epic, schedules surgical cases as needed
- Contacts vendors regarding equipment for upcoming cases
- Takes specimens to laboratory as needed
- Retrieves blood for surgical cases when requested
- Provides scrubs to physicians/residents as needed
Executive Assistant/Residency Coordinator
Medical Faculty Associates
Washington, DC
11.2020 - 06.2023
- Company Overview: Department of Ophthalmology
- Provides administrative support to Chairman of Department, a very busy glaucoma surgeon, as well as to other faculty within the Department, and 12 residents
- Duties include scheduling surgeries and obtaining insurance preauthorization, composing appeal letters when necessary; composition of routine correspondence; initiating and completing patient Tasks; scheduling patient appointments for all physicians within practice; taking minutes for monthly faculty meetings; assures that GME guidelines are followed within the residency program
- Works closely with the GWU GME Office assuring the residency program is run smoothly
- Assists the Program Director, Chairman of the Department
- Performs executive duties for the Chairman as needed
- Department of Ophthalmology
Administrative Coordinator
Medstar Washington Hospital Center
Washington, DC
12.2008 - 09.2019
- Company Overview: Department of Otolaryngology & Oral Surgery
- Provided administrative support to the Chairman of the Department as well as full-time attending and residents
- Duties included managing four dental technicians and three administrative staff; surgical scheduling and obtaining preauthorizations from various insurance companies; composing Appeal letters to insurance companies; composition of routine correspondence; completion of patient disability forms; managing calendar of four attending physicians as well as department calendar; coding office notes for billing and surgical charge entry; maintenance of office supplies
- Department of Otolaryngology & Oral Surgery
MEDICAL TRANSCRIPTION EXPERIENCE
Kaiser Permanente
Hyattsville, MD
01.1996 - 01.2016
- Company Overview: Prince George's Center
- Medical transcription of radiology reports including MRI, CT and other routine radiology studies
- Prince George's Center
SR. ADMINISTRATIVE ASSISTANT
Medstar Washington Hospital Center
Washington, DC
10.2003 - 12.2008
- Company Overview: Department of Otolaryngology
- Provide administrative/secretarial support to the Chairman of the Department as well as one full-time attending and three part-time attendings
- Coordinate the daily administrative functions of clerical staff and activities of the Department
- Duties include composition of routine correspondence, completion of disability forms: receive and review all incoming mail with appropriate distribution and/or response; controls calendar of Chairman and full-time attending; careful screening of patients to ensure that they are evaluated by appropriate physician on timely basis; maintains surgical schedules of three attendings and assuring that patients undergo appropriate preoperative clearance; performs charge entry of physician billing of five ENT attendings; installs office procedures and practices to be used by departmental staff; recommends changes in office polices as necessary; supervise clerical and nursing staff
- Serve as Residency Coordinator for affiliated ENT Residency Program as well as CME Coordinator for bi-weekly Head & Neck Tumor Conference
- Department of Otolaryngology
LEGAL SECRETARY
Wilson, Elsner, Moskowitz, Edelman & Dicker, LLP (WEMED)
Washington, DC
12.2001 - 10.2003
- As a legal secretary to three extremely busy medical malpractice attorneys (one partner and two associates), I transcribed medical summaries, deposition summaries and other routine correspondence
- I prepared records and other materials for expert reviews, etc
- I coordinated depositions of experts, defendants, plaintiffs and other witnesses
- I performed court filings for Maryland courts as well as the District of Columbia
- I also input attorney time entry on a daily basis
- I performed conflict checks for new incoming cases
- I prepared check requests for payment to reporting companies and expert witnesses
- I maintained case files of correspondence and pleadings
- I also prepared attorney expense reports
LEGAL SECRETARY
Carr Goodson, PC
Washington, DC
10.2000 - 11.2001
- As legal secretary to two medical malpractice attorneys (one partner and one associate), I transcribed medical summaries, deposition summaries and other routine correspondence
- I prepared records and other materials for reviews, etc
- I coordinated depositions of experts, defendants, plaintiffs and other witnesses
- I performed court filings for Maryland courts as well as the District of Columbia
- I also input attorney time entry
- I maintained case files of correspondence and pleadings
MEDICAL OFFICE ASSISTANT III
Department of Otolaryngology (Drs. Deeb & Krowiak)
Washington, DC
01.1995 - 10.2000
- Company Overview: Washington Hospital Center
- For the above physicians (as well as other attendings of the Clinic), I performed all administrative functions for the Department including scheduling all outpatient visits, surgeries, computer per-registration; obtained precertification and authorization from insurance companies; ensured that all patients were medically cleared prior to surgery with appropriate labs/H&P; acted as an advocate for uninsured cancer patients, making sure that they were not lost during insurance approval process; maintained office and medical supplies; ICD & CPT coding; prepared check requests for departmental expenses; coordinated hotel reservations for out-of-town speakers and guests; reviewed and distributed mail; transcribed reports/letters from machine dictation or handwritten notes; composed correspondence as necessary; coordinated monthly departmental meetings (including Practice Committee); Cancer Management Conference
- I was also the Residency Coordinator for the Department's affiliated Residency Program
- Washington Hospital Center
MEDICAL TRANSCRIPTION EXPERIENCE
Children's National Medical Center
Washington, DC
01.1991 - 01.1996
- Transcription of Genetic office notes
Education
Stenographic Data, Interpersonal Skills
STRAYER BUSINESS COLLEGE
Washington, DC09.1993
Certificate of Completion -
HAGERSTOWN BUSINESS COLLEGE
HAGERSTOWN, MD03.1974
Skills
- Typing speed in excess of 80 wpm
- Transcription from machine dictation
- Microsoft
- Fax and copier machines
- Excellent customer service
- Invision/Signature
- Automation file management
- Medical billing protocol
- Follow-up appointment scheduling
- Telephone reception
- Patient database updates
- Patient data confidentiality
- Medical office administration
- EMR / EHR
Medicaltranscriptionexperience
- Kaiser Permanente (Part-time/On-call), 01/01/96, 01/01/16, Hyattsville, MD, Medical transcription of radiology reports including MRI, CT and other routine radiology studies.
- Children's National Medical Center, 01/01/91, 01/01/96, Washington, DC, Transcription of Genetic office notes.
Timeline
Unit Secretary
University of Maryland
06.2023 - Current
Executive Assistant/Residency Coordinator
Medical Faculty Associates
11.2020 - 06.2023
Administrative Coordinator
Medstar Washington Hospital Center
12.2008 - 09.2019
SR. ADMINISTRATIVE ASSISTANT
Medstar Washington Hospital Center
10.2003 - 12.2008
LEGAL SECRETARY
Wilson, Elsner, Moskowitz, Edelman & Dicker, LLP (WEMED)
12.2001 - 10.2003
LEGAL SECRETARY
Carr Goodson, PC
10.2000 - 11.2001
MEDICAL TRANSCRIPTION EXPERIENCE
Kaiser Permanente
01.1996 - 01.2016
MEDICAL OFFICE ASSISTANT III
Department of Otolaryngology (Drs. Deeb & Krowiak)
01.1995 - 10.2000
MEDICAL TRANSCRIPTION EXPERIENCE
Children's National Medical Center
01.1991 - 01.1996
Stenographic Data, Interpersonal Skills
STRAYER BUSINESS COLLEGE
Certificate of Completion -
HAGERSTOWN BUSINESS COLLEGE
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