Darcey Grainer
Safety Harbor,FL
Summary
Results-driven marketing professional with strong track record in consumer marketing. Skilled in developing and executing innovative marketing strategies, driving brand growth, and enhancing customer engagement. Known for fostering collaborative team environments and adapting to evolving market needs.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Professional hospitality leader with significant experience in managing high-energy bar environments, excelling in customer service and team leadership. Enhanced revenue through innovative promotions and strategic marketing, while fostering strong community relationships. Skilled in conflict resolution and staff training, driving exceptional guest experiences and loyalty.
Overview
18
18
years of professional experience
Work History
Bar Manager
Nolan's Irish Pub
06.2021 - 11.2025
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed social media accounts, showcasing inventory and special events and attracting new clients through engaging content.
- Increased social media engagement with captivating images that told compelling stories.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Bar Server/ Manager
Hobbit American Grill
09.2017 - 02.2021
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
- Increased revenue with creative marketing initiatives and promotional events.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Assisted in employee training initiatives, mentoring new hires on proper techniques and company policies.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
Bar Server/Certified Corporate Trainer
P. F. Chang's
01.2012 - 06.2017
- Trained new staff on bar procedures and customer interaction techniques.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.
- Collaborated with bartenders to create enticing cocktail menus, incorporating seasonal ingredients and local preferences that appealed to a diverse clientele.
Photographer/Assistant Manager
Portrait Innovations
01.2008 - 12.2012
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Shot, edited, toned, captioned, and uploaded photographs for publication.
- Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
- Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.
- Collaborated with graphic designers to create visually cohesive marketing materials.
- Assisted in managing daily studio operations, ensuring efficient workflow and customer service.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Enhanced brand visibility by executing compelling photo shoots for marketing materials.
- Led team in executing high-quality portrait sessions for diverse clients.
- Analyzed sales data to identify trends and drive strategic marketing initiatives.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Exceeded weekly and monthly sales average requirements facilitating company profit and growth.
Education
Bachelor of Arts - Psychology
University of South Florida
Saint Petersburg, FL05-2017
Associate of Arts - Psychology
Saint Petersburg College
Clearwater, FL05-2015
High School Diploma -
Countryside High School
Clearwater, FL05-2006
Skills
- Team Leadership and collaboration
- Problem-solving
- Customer relationship building
- Organization, prioritizing, and multi-tasking
- Social media marketing
- Market research
- Customer Engagement
- Sales Promotion
- Conflict Resolution
- Supervisory experience
Timeline
Bar Manager
Nolan's Irish Pub
06.2021 - 11.2025
Bar Server/ Manager
Hobbit American Grill
09.2017 - 02.2021
Bar Server/Certified Corporate Trainer
P. F. Chang's
01.2012 - 06.2017
Photographer/Assistant Manager
Portrait Innovations
01.2008 - 12.2012
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Psychology
Saint Petersburg College
High School Diploma -
Countryside High School