Darcey Knittel
Mesa,AZ
Summary
Driven and dynamic, I excel in teamwork and leadership, honed through impactful volunteer roles at GOE Ministries Events. Specializing in project oversight and relationship building, I adeptly blend attention to detail with a positive attitude, ensuring seamless event execution and fostering collaborative success. My proactive approach and ability to adapt have been pivotal in achieving objectives. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
3
3
years of professional experience
Work History
Volunteer
GOE Ministries Events
04.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Volunteer - Support for Firewalk
Southwest Institute of Healing Arts
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Concierge
Southwest Institute of Healing Arts
05.2021 - 05.2023
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest support promptly, ensuring swift resolution and fostering positive relationships with customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
Maintenance Crew Member
Southwest Institute of Healing Arts
09.2021 - 03.2023
- Followed routine maintenance checklist.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Sanitized restrooms to reduce spread of germs.
- Properly handled, transported, and disposed of recycled materials.
CSR, Sales
Veseris
08.2021 - 08.2022
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
Education
Electrical Level 1 Certification - Electrical
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ09.2018
Master Massage Therapy - Myofascial Massage, Myotherapy, Reiki
Southwest Institute of Healing Arts
Tempe, AZ12.2015
MBWP - Holistic Nutrition, Ubran Farming
Southwest Institute of Healing Arts
Tempe, AZ04.2013
Skills
- Positive Attitude
- Teamwork and Collaboration
- Leadership Qualities
- Attention to Detail
- Relationship Building
- Project Oversight
- Task Prioritization
Timeline
Volunteer
GOE Ministries Events
04.2024 - Current
Volunteer - Support for Firewalk
Southwest Institute of Healing Arts
01.2023 - Current
Maintenance Crew Member
Southwest Institute of Healing Arts
09.2021 - 03.2023
CSR, Sales
Veseris
08.2021 - 08.2022
Front Desk Concierge
Southwest Institute of Healing Arts
05.2021 - 05.2023
Electrical Level 1 Certification - Electrical
Maricopa Community Colleges - Rio Salado Community College
Master Massage Therapy - Myofascial Massage, Myotherapy, Reiki
Southwest Institute of Healing Arts
MBWP - Holistic Nutrition, Ubran Farming
Southwest Institute of Healing Arts