Darci Clossen
Freeburg,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Training Secretary Level 1
SILEC
10.2021 - Current
- Served as a friendly and helpful first point of contact in the Administration Office.
- Answered multi-line phone system and enthusiastically greeted callers.
- Planned and coordinated successful events, including yearly trainings of 400+ people.
- Provided administrative support to multiple departments, including managing calendars and preparing reports.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Create, edit, and proofread various documents, ensuring accuracy and adherence to company standards, minimizing errors in communication materials by 95%.
- Managed incoming and outgoing mail and packages, ensuring timely distribution and accurate record-keeping.
Records Clerk
St. Clair County Sheriff's Department
12.2020 - 10.2021
- Assisted with typing, data entry, and answering incoming calls.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided training to new records clerks to improve knowledge and skills.
- Provided excellent customer care by responding to inquiries and requests for information.
- Coordinated with various departments to support cross-functional needs.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
Paraprofessional
BASSC
08.2019 - 12.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Reported on student progress, behavior, and social skills to parents.
- Increased parent engagement in their children''s education by participating in parent-teacher conferences and providing regular updates on student progress.
Daycare Assistant
Creative Children's Learning Center
08.2017 - 08.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Kept children between ages of 4 weeks and 1 year old safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Designed monthly activity schedules to balance play, rest and learning time.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
Education
High School Diploma -
Freeburg Community High School
Freeburg, IL05.2016
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Calendar Management
- Multi-Line Phone Systems
- Inter-office communications
- Proofreading expertise
- Multitasking and Time Management
Timeline
Training Secretary Level 1
SILEC
10.2021 - Current
Records Clerk
St. Clair County Sheriff's Department
12.2020 - 10.2021
Paraprofessional
BASSC
08.2019 - 12.2020
Daycare Assistant
Creative Children's Learning Center
08.2017 - 08.2019
High School Diploma -
Freeburg Community High School