Summary
Overview
Work History
Education
Skills
Timeline
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Darci Cohen

Midlothian,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Showroom Sales Consultant

Reece Bath and Kitchen/Expressions Home Gallery
Dallas, TX
10.2021 - Current
  • Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale.
  • Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards.
  • Grow customer base within company targets, Average Monthly Active Accounts.
  • Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers.
  • Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling.
  • Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking.
  • Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition.
  • Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline.
  • Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business.
  • Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling.
  • Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry.
  • Attend showroom functions, CEUs, and events as means to acquire leads.

CUSTOMER FOCUS

  • Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts.
  • Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships.
  • Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives.

COMMUNICATION

  • Respond with urgency and within 1 business day.
  • Attend daily huddles with manager and monthly touch bases.
  • Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support.
  • Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes.
  • Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.

ADMINISTRATIVE

  • Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy.
  • Track weekly sales progress and complete assigned training.
  • Maintain the highest ethical standards consistent with good judgement, company policy and objectives
  • Assist with credit and collections of accounts receivable as needed.

Customer Service Support

Reece Bath & Kitchen/Expressions Home Gallery
Fort Worth
10.2020 - 10.2021
  • Partner with Outside Sales to drive revenue including quotations, checking stock, checking prices and assisting with problem resolution
  • Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Successfully complete all assigned training within given timeframe
  • Work closely with vendors to make sure product shipment/delivery dates are adhered to and communicate changes appropriately to customer and showroom sales consultant
  • Timely and accurate data entry of sales orders and/or purchase orders.

Inside Sales

Morrison Supply Co
Fort Worth, TX
11.2019 - 10.2020
  • Partner with Outside Sales to drive revenue including quotations, placing orders, checking stock, checking prices and assisting with problem resolution
  • Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
  • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
  • Work with walk-in customers regarding questions on orders, quotes and/or job specifications
  • Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
  • Work closely with vendors to make sure product shipment/delivery dates are adhered to and communicate changes appropriately to the customer
  • Timely and accurate data entry of sales orders and/or purchase orders into the POS system
  • Order inventory when needed
  • Assist with inventory control and physical inventory counts
  • Assist in the warehouse when needed pulling customer orders.

Accounts Payable Clerk

Morrison Supply Co
Dallas, TX
09.2017 - 11.2019
  • Process 3-way system match invoices at a fast pace and with utmost accuracy
  • Key purchase order components must be verified including vendor name and remittance address, branch location, quantity, pricing, terms, etc
  • Process invoices within 48 hours/receipt of invoice
  • Process discount vendors timely to ensure all discounts will be captured at time of payment
  • Process expenses to proper general ledger code when appropriate
  • Carefully enter invoice details to avoid errors
  • Provide open communication with AP Resolution Team on vendor/invoice issues
  • Other duties as assigned.

Showroom Inside Sales Support

Expressions Home Gallery
Fort Worth, TX
09.2014 - 09.2017
  • Partner with Outside Sales to drive revenue including quotations, placing orders, checking stock, checking prices and assisting with problem resolution
  • Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
  • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
  • Work with walk-in customers regarding questions on orders, quotes and/or job specifications
  • Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
  • Successfully complete all assigned training within given timeframe
  • Work closely with vendors to make sure product shipment/delivery dates are adhered to and communicate changes appropriately to customer
  • Timely and accurate data entry of sales orders and/or purchase orders.

Customer Care Team Lead

Rasa Floors
Carrollton, TX
10.2009 - 09.2014
  • Lead and coordinate activities of assigned Customer Care team engaged in servicing the external/internal customer by: Answering phones in a professional/courteous/friendly manner by the third ring
  • Receiving orders for installation by phone, fax or email and processing in accurate/timely manner
  • Taking ownership of external/internal customer concerns and following through to ensure concerns are addressed appropriately
  • Observing, coaching/mentoring, training employees
  • Following up and verifying that employees are performing their responsibilities
  • Leading and setting the example for the Customer Care Representatives assigned to my team
  • Overseeing batching schedule each day
  • Modifying templates and change orders in the system
  • Ensuring emails are addressed in a timely manner
  • Creating proposals and providing sales support.

Education

Some College - Psychology

Ashford University
06.2010

Some College - Spanish, Psychology, Accounting

UW-Rock County
03.2000

Marketing - Bachelor’s Degree in Marketing with concentration on Business Administration

Southern New Hampshire University

High school diploma -

Parker High School

Skills

  • Inside Sales
  • Upselling
  • Accounting
  • Brand Awareness
  • Market understanding
  • Showroom displays
  • Customer Assistance
  • Payment Processing
  • Cash Handling
  • Product Knowledge
  • Time Management
  • Problem-solving abilities
  • Active Listening
  • Attention to Detail
  • Self Motivation
  • Honest and Dependable
  • Customer Service
  • Exceeding Customer Expectations
  • Cash Register Operation
  • Damaged goods returns
  • POS Software
  • Computer Proficiency and Microsoft Office
  • Friendly and Helpful

Timeline

Showroom Sales Consultant

Reece Bath and Kitchen/Expressions Home Gallery
10.2021 - Current

Customer Service Support

Reece Bath & Kitchen/Expressions Home Gallery
10.2020 - 10.2021

Inside Sales

Morrison Supply Co
11.2019 - 10.2020

Accounts Payable Clerk

Morrison Supply Co
09.2017 - 11.2019

Showroom Inside Sales Support

Expressions Home Gallery
09.2014 - 09.2017

Customer Care Team Lead

Rasa Floors
10.2009 - 09.2014

Some College - Psychology

Ashford University

Some College - Spanish, Psychology, Accounting

UW-Rock County

Marketing - Bachelor’s Degree in Marketing with concentration on Business Administration

Southern New Hampshire University

High school diploma -

Parker High School
Darci Cohen