Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Showroom Sales Consultant
Reece Bath and Kitchen/Expressions Home Gallery
Dallas, TX
10.2021 - Current
Achieve sales targets by delivering remarkable service and consistently following the sales process: qualify, quote, overcoming obstacles, close the sale and follow up post-sale.
Achieve gross product targets by qualifying customers to understand their business needs and utilize appropriate pricing rate cards.
Grow customer base within company targets, Average Monthly Active Accounts.
Monitor current sales trends and product performance results, utilizing company reports to analyze trends and develop plans to qualify and engage new customers.
Enthusiastically promote all categories we display, including but not limited to: appliances, plumbing and outdoor grilling.
Provide solutions based on customer needs; delight by offering solutions they may not have considered leveraging market trends, new product information, and design-based thinking.
Develop strong relationships with designers, small custom builders, and high-end remodelers by understanding their business model/needs and applying our unique value proposition.
Prepare error-free quotes and spec/picture books within 1 business day of customer meeting or interaction. Communicate with customer if expectation cannot be met and provide updated timeline.
Follow up post-quote within customer expectations in order to identify potential obstacles in earning the business.
Convert quote to order and procure products following our standard operating procedures for sales orders, including cash handling.
Continually enhance sales skills and product knowledge in order to remain relevant and viewed as best in industry.
Attend showroom functions, CEUs, and events as means to acquire leads.
CUSTOMER FOCUS
Develop and sustain sales relationships within the remodel/new custom build eco-system by networking and influencing key decision makers to attain sale and create new accounts.
Mine showroom floor for new leads, utilizing end user contacts and proactively developing relationships.
Develop an effective and productive working relationship with Showroom Support, and Network Development Representatives.
COMMUNICATION
Respond with urgency and within 1 business day.
Attend daily huddles with manager and monthly touch bases.
Communicate daily to support function on backorder concerns and task to be completed by the Showroom Consultant Support.
Readily share ideas, trends, and customer feedback in positive manner to improve upon current processes.
Share market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.
ADMINISTRATIVE
Monitor daily and manage calling & trouble queues and past due orders report on a timely basis in accordance with company policy.
Track weekly sales progress and complete assigned training.
Maintain the highest ethical standards consistent with good judgement, company policy and objectives
Assist with credit and collections of accounts receivable as needed.
Customer Service Support
Reece Bath & Kitchen/Expressions Home Gallery
Fort Worth
10.2020 - 10.2021
Partner with Outside Sales to drive revenue including quotations, checking stock, checking prices and assisting with problem resolution
Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Successfully complete all assigned training within given timeframe
Work closely with vendors to make sure product shipment/delivery dates are adhered to and communicate changes appropriately to customer and showroom sales consultant
Timely and accurate data entry of sales orders and/or purchase orders.
Inside Sales
Morrison Supply Co
Fort Worth, TX
11.2019 - 10.2020
Partner with Outside Sales to drive revenue including quotations, placing orders, checking stock, checking prices and assisting with problem resolution
Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
Work with walk-in customers regarding questions on orders, quotes and/or job specifications
Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
Work closely with vendors to make sure product shipment/delivery dates are adhered to and communicate changes appropriately to the customer
Timely and accurate data entry of sales orders and/or purchase orders into the POS system
Order inventory when needed
Assist with inventory control and physical inventory counts
Assist in the warehouse when needed pulling customer orders.
Accounts Payable Clerk
Morrison Supply Co
Dallas, TX
09.2017 - 11.2019
Process 3-way system match invoices at a fast pace and with utmost accuracy
Key purchase order components must be verified including vendor name and remittance address, branch location, quantity, pricing, terms, etc
Process invoices within 48 hours/receipt of invoice
Process discount vendors timely to ensure all discounts will be captured at time of payment
Process expenses to proper general ledger code when appropriate
Carefully enter invoice details to avoid errors
Provide open communication with AP Resolution Team on vendor/invoice issues
Other duties as assigned.
Showroom Inside Sales Support
Expressions Home Gallery
Fort Worth, TX
09.2014 - 09.2017
Partner with Outside Sales to drive revenue including quotations, placing orders, checking stock, checking prices and assisting with problem resolution
Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Work with walk-in customers regarding questions on orders, quotes and/or job specifications
Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
Successfully complete all assigned training within given timeframe
Work closely with vendors to make sure product shipment/delivery dates are adhered to and communicate changes appropriately to customer
Timely and accurate data entry of sales orders and/or purchase orders.
Customer Care Team Lead
Rasa Floors
Carrollton, TX
10.2009 - 09.2014
Lead and coordinate activities of assigned Customer Care team engaged in servicing the external/internal customer by: Answering phones in a professional/courteous/friendly manner by the third ring
Receiving orders for installation by phone, fax or email and processing in accurate/timely manner
Taking ownership of external/internal customer concerns and following through to ensure concerns are addressed appropriately
Observing, coaching/mentoring, training employees
Following up and verifying that employees are performing their responsibilities
Leading and setting the example for the Customer Care Representatives assigned to my team
Overseeing batching schedule each day
Modifying templates and change orders in the system
Ensuring emails are addressed in a timely manner
Creating proposals and providing sales support.
Education
Some College - Psychology
Ashford University
06.2010
Some College - Spanish, Psychology, Accounting
UW-Rock County
03.2000
Marketing - Bachelor’s Degree in Marketing with concentration on Business Administration
Southern New Hampshire University
High school diploma -
Parker High School
Skills
Inside Sales
Upselling
Accounting
Brand Awareness
Market understanding
Showroom displays
Customer Assistance
Payment Processing
Cash Handling
Product Knowledge
Time Management
Problem-solving abilities
Active Listening
Attention to Detail
Self Motivation
Honest and Dependable
Customer Service
Exceeding Customer Expectations
Cash Register Operation
Damaged goods returns
POS Software
Computer Proficiency and Microsoft Office
Friendly and Helpful
Timeline
Showroom Sales Consultant
Reece Bath and Kitchen/Expressions Home Gallery
10.2021 - Current
Customer Service Support
Reece Bath & Kitchen/Expressions Home Gallery
10.2020 - 10.2021
Inside Sales
Morrison Supply Co
11.2019 - 10.2020
Accounts Payable Clerk
Morrison Supply Co
09.2017 - 11.2019
Showroom Inside Sales Support
Expressions Home Gallery
09.2014 - 09.2017
Customer Care Team Lead
Rasa Floors
10.2009 - 09.2014
Some College - Psychology
Ashford University
Some College - Spanish, Psychology, Accounting
UW-Rock County
Marketing - Bachelor’s Degree in Marketing with concentration on Business Administration
Southern New Hampshire University
High school diploma -
Parker High School
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