Summary
Overview
Work History
Education
Skills
Dirt track racing and family
Languages
Timeline
Generic

Darci Darby

Administrator
Ocklawaha,FL

Summary

Highly organized knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn multiple positions such as scheduler and lead virtual team support specialist to enhance team work and patient experience. Also an organized business owner with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. As well as a Driven individual offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Overview

14
14
years of professional experience

Work History

Intake Coordinator

Concierge Home Care
Jacksonville, FL
05.2018 - Current
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Interacted with insurance providers to obtain necessary documents to complete registration.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Implemented Wellsky, Synzi, and Forcura for digitizing and organizing over medical records.
  • Increased office productivity by transcribing over daily meetings and appointments and implementing organizational systems for documents.
  • Utilized Excerl and Smartsheets to keep organized

Owner

Taylors Custom Services, LLC
Ocklawaha, United States
01.2018 - 12.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Motorclothes Associate

War Horse Harley Davidson
Ocala, FL
10.2017 - 04.2018
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Discussed motorclothes, motorcycles, helmet regulations, and bike sales with customers, outlined restrictions and educated on policies.

Owner

Darci's Cleaning Services
Ocklawaha, FL
10.2009 - 01.2016
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Discovered areas of improvement by generating quarterly operational and sales reports.

Education

Physical Therapy Aide Certificate - Physical Therapy Assistance

Penn Foster Career School
Scranton, PA

EMT Certificate - Emergency Medical Technology

College of Central Florida
Lecanto, FL

Phlebotomy Certification - Phlebotomy

Taylor College
Belleview, FL

GED -

Marion Technical Institute
Ocala, FL
12.2006

Skills

  • Electronic Medical Record Software
  • Operational Requirements
  • Clerical Support
  • Multi-Line Phone Systems
  • Program Evaluation and Improvements
  • Collecting Intake Information
  • Client Assistance Referrals
  • Inquiry Requests
  • Medical Recordkeeping
  • Medical Report Preparation
  • Agency Service Requirements
  • Charting and Clinical Documentation
  • Taking Client Histories
  • Maintaining Client Records
  • Issue Reporting
  • Call Transfers
  • Data Entry Software
  • Cleaning and Sterilizing
  • Equipment Troubleshooting and Maintenance
  • Organization and Time Management
  • Invoice Preparation
  • Office Supplies and Inventory
  • Patient Referral
  • Online Systems
  • Meeting Support
  • Positive Reinforcement Methods
  • Reminder Calls
  • Information Assistance
  • Client Screening
  • Payment Plan Options
  • Entering Patient Data
  • Intake Assessment
  • Eligibility Requirements
  • Computerized Maintenance Management Systems
  • Accounts Payable and Accounts Receivable
  • Data Communications
  • Patient Admission
  • Reading Comprehension
  • Software Applications
  • Patient Health Information Access
  • Referral Verification
  • Workflow Processes
  • Accurate Recordkeeping
  • Office Management
  • Fact-Checking Skills
  • Admissions Processes
  • Client Satisfaction
  • Program Requirements
  • Case Planning and Management
  • Patient Identification
  • Application Assessments
  • Assessments and Qualifications
  • Teamwork and Collaboration
  • Medical Histories and Vital Statistics
  • Office Coordination
  • Creative Solutions

Dirt track racing and family

My children are dirt track go kart racers. My son is 15 years old and leading in race points for 2 separate tracks. My daughter is 10 years old and 3rd in points. My hobbies include changing oil, prepping tires, changing gear ratios, and watching them win. I am very family oriented and take a family first approach to everything I do, work in my personal opinion becomes part of family when you love what you do for a living.

Languages

american sign language
English

Timeline

Intake Coordinator

Concierge Home Care
05.2018 - Current

Owner

Taylors Custom Services, LLC
01.2018 - 12.2020

Motorclothes Associate

War Horse Harley Davidson
10.2017 - 04.2018

Owner

Darci's Cleaning Services
10.2009 - 01.2016

Physical Therapy Aide Certificate - Physical Therapy Assistance

Penn Foster Career School

EMT Certificate - Emergency Medical Technology

College of Central Florida

Phlebotomy Certification - Phlebotomy

Taylor College

GED -

Marion Technical Institute

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